Bilingual Call Center Representative

A company is looking for a Call Center Representative Spanish Bilingual - Roadside Assistance.

Key Responsibilities

Field incoming calls from members requiring emergency roadside assistance

Document details of member distress accurately and ensure their immediate safety

Collaborate with internal and external teams to expedite the dispatching process

Required Qualifications, Training, and Education

Prior customer service experience; call center experience preferred

Bilingual fluency in English and Spanish is required

High School diploma, GED, or equivalent

Advanced computer and multi-tasking skills

Comprehensive understanding of maps, GPS systems, and traffic safety rules