Real Estate Loan Processor II

What You’ll Be Doing

Responsible for processing real estate loan applications in compliance with regulations, internal policies, and investor guidelines. Serves as the primary Member contact, ensuring timely communication and accurate documentation to deliver a smooth loan experience.

• Delivers Exceptional Member Experience : Proactively communicates with Members throughout the loan process, ensuring clarity, transparency, and timely updates. Anticipates Member needs, provides personalized solutions, and resolves issues promptly to create a seamless and positive lending experience.
• Ensures Compliance with Regulations and Disclosures : Verifies that all required loan disclosures are sent within mandated timelines and accurately explains terms to Members. Manages re-disclosures promptly in accordance with applicable regulations and company policies.
• Processes and Maintains Loan Files : Processes real estate loan applications in compliance with internal lending policies, SOPs, product matrices, and investor guidelines. Keeps the LOS system up to date with status changes, conversations, and documentation.
• Coordinates Funding and Closing Activities : Works closely with closing teams, settlement agents, and Members to ensure all pre-document and loan conditions are satisfied prior to funding.
• Manages Member Communication and Third-Party Follow-Up : Serves as the primary point of contact for Members, provides timely updates on loan status, reviews conditions, and coordinates with escrow and real estate agents. Follows up on third-party services such as appraisal, title, escrow, and mortgage insurance to ensure timely completion.
• Reviews and Validates Documentation : Reviews all incoming documentation, including Member conditions, appraisals, title reports, HOA documents, and insurance certificates in a timely manner.
• Adheres to Department Standards and Best Practices : Applies departmental best practices, meets turnaround times from submittal to funding, and maintains current knowledge of policies and procedures through regular review.
• Evaluates and Resolves Loan Issues : Identifies new Member concerns and provides solutions to ensure a positive experience, escalating decisions to management when necessary.

Additional Job Functions

Qualifications

Knowledge, Skills, and Abilities