Assistant Manager - Analytics

Overview

As the Assistant Manager of Analytics, you will lead a team of analysts that use data to identify, calculate, and communicate key performance indicators, trends, forecasts, and business opportunities. You will be responsible for successfully executing daily operations, providing quality assurance controls, and maintaining the team’s excellent level of service to both internal and external clients.

Essential Duties

• Manage the quality assurance process to provide high quality, consistent, accurate, and valid data products. Direct and oversee the preparation of reports and information for decision making. Ensure that data handling and analysis comply with internal procedures, ethical standards, and data privacy regulations. Troubleshoot data processes, identify errors, and work with information technology to find resolutions.
• Collaborate with Information Technology to deliver data and analytics solutions to customers. This entails understanding data collection methodologies, data engineering, and the agency data warehouse. Assess and recommend new technologies and tools that can enhance the team's capabilities and efficiency.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness and impact of initiatives. Utilize data analysis and business intelligence tools to identify trends, patterns, and insights that can inform decision-making and strategy. Use data to make predictions and forecasts to help the agency plan for the future. Provide internal and external customers relevant information and data to support their business objectives. Provide contract compliance reporting for federal, state, grant, and contracted service requirements.
• Supervise staff. Prioritize and assign work, conduct performance evaluations, make hiring, termination, and disciplinary recommendations, ensure staff is trained, and offer professional development opportunities. Promote diversity, equity, and inclusion principles in all staff programs and activities.
• Effectively communicate data insights and findings to non-technical stakeholders, helping them understand and act on the information. Enable, support, and encourage the use of data in decision-making.
• Assist in the development of data-related policies and procedures to ensure data governance, team efficiency, and an excellent level of service. Collaborate with leadership to align data initiatives with the agency’s overall strategic goals.
• Perform other duties of a similar nature.

Requirements

Minimum Qualifications

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

Skill Requirements

Preferred Skills and Knowledge

Working Conditions

Application and Selection Process

Employee Benefits

Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance. Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan. In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year. Full list of all benefits and details can be found .

If you are related to or share the same living quarters of a current Community Transit employee, please let your Human Resources Recruiter know as your eligibility for this position will be affected.