Sales Support Representative

Job Description

Job Description

Who we are : Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra will offer physicians and medical clinics around the country cards, loans, accounts, payments, and expense management products they crucially need, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.

We're looking for : We are seeking a highly organized and detail-oriented Sales Support Representative to join our growing team. This role is critical in ensuring seamless collaboration between Sales, Customer Success, and Operations. You will support Account Executives (AEs), Sales Development Representatives (SDRs), and Customer Success Managers (CSMs) by assisting with customer inquiries, maintaining data accuracy, and strengthening the overall customer experience.

Your responsibilities will include :

• Support Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates.
• Match customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation.
• Assist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams.
• Process and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems.
• Use internal databases and tools to manage product data, customer information, order details, and workflow updates.
• Make and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction.
• Address product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset.
• Resolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary.
• Support AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation.
• Partner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows.
• Contribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience.

You have :

We offer :

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.