Tech Support Representative

Technical Support Representative Penmac Staffing is hiring a Technical Support Representative for a leading security technology company in Springfield, MO. This is a great opportunity for individuals who enjoy working with technology and helping others solve problems. No prior technical experience is required—just confidence and interest in learning!Responsibilities:

• Answer inbound technical support calls from field technicians.
• Work with callers to troubleshoot and identify root causes of technical issues.
• Follow established procedures to resolve problems or escalate as needed.
• Complete training and monitored call periods before handling calls independently.

Requirements:

• Interest in technology and ability to learn quickly.
• Experience with technology is preferred
• Strong communication and problem-solving skills.
• Reliable and detail-oriented.

Schedule and Pay

• Pay: $18/hour
• Training: Monday–Friday, 8:30 AM–5:00 PM for 4–6 weeks (one-on-one training).
• After training: monitored calls for 5–6 weeks, then assigned a shift between 7:00 AM and 7:00 PM. Shifts remain consistent once assigned.

Dress CodeBusiness professional attire