Director, Volunteer Services

Job Description

Job Description

Title of Position : Director, Volunteer Services

FLSA Status : Exempt

Department : Volunteer Services

Reports to : Senior VP, Development

Salary : $110K-125K

Positions reporting to this position : Special Projects Manager and 2 Volunteer Services Managers

Win’s Volunteer Services department encompasses the recruitment, training, placement, and coordination of volunteers who support Win, as well as the cultivation and distribution of all in-kind donations to the organization. The department matches client & staff needs with appropriate volunteers / in-kind donors to create enriching experiences for clients, offer products / services that Win could not otherwise access, and provide a supplementary workforce to ease staff workloads. Volunteer Services acts as a liaison between frontline staff, in-kind donors, and volunteers, with a responsibility to educate external contributors on best practices of supporting Win in a TIC (trauma-informed care) and DEI (diversity, equity, and inclusion) framework. Volunteers and in-kind donors are essential members of our team, making a significant difference in the lives of the families we serve.

Overview of the Position :

The Director of Volunteer Services sets the vision and provides leadership for all volunteer and in-kind donation programs. This role ensures these initiatives are strategically aligned with Win’s goals, well-structured to support growth, and responsive to the evolving needs of families and staff. The Director cultivates relationships across individuals, corporations, nonprofits, schools, and community groups, building strong engagement that can lead to advocacy and philanthropic support. Within Win, the Director serves as the lead advisor on volunteerism and in-kind giving for senior management and the Board.

Principal Responsibilities :

Strategic Leadership & Relationship Cultivation

• Develop and implement departmental plans, standards, and evaluation metrics.
• Partner with Development and Client Services to design volunteer and in-kind programs that enrich clients’ experiences and advance Win’s mission.
• Establish best practices for recruitment, training, donor education, and acknowledgment that reflect DEI and TIC values.
• Oversee systems for receiving, organizing, and equitably distributing in-kind donations.
• Regularly assess departmental staffing, processes, and program effectiveness, making improvements as needed.
• Report on impact, trends, and long-term needs to senior leadership and the Board.
• Strengthen existing partnerships while cultivating new corporate, nonprofit, school, and community relationships to expand support.
• Guide staff across Win sites in effectively engaging and providing feedback on volunteers and in-kind donors.

Staff Supervision & Volunteer Management

Events and Special Projects

Communication / Administration

Essential Functions :

Qualifications :

Core Competencies :

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.