Talent.com
AWS Architect (Amazon Connect Specialist)
AWS Architect (Amazon Connect Specialist)Coforge • Dallas, TX, US
AWS Architect (Amazon Connect Specialist)

AWS Architect (Amazon Connect Specialist)

Coforge • Dallas, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Role Overview

The AWS Architect will design, implement, and optimize cloud-based Contact Center as a Service (CCaaS) solutions leveraging Amazon Connect and other AWS services. This role requires deep expertise in AWS architecture, Amazon Connect integrations, and best practices for scalable, secure, and resilient solutions.

Key Responsibilities

  • Solution Architecture
  • Design end-to-end Amazon Connect solutions including IVR, call flows, chat, and omnichannel integrations.
  • Develop architecture following AWS Well-Architected Framework principles.
  • Provide high-level and low-level design documentation.
  • Implementation & Integration
  • Configure Amazon Connect features : contact flows, routing profiles, queues, prompts, and reporting.
  • Integrate Amazon Connect with AWS services (Lambda, Lex, Polly, S3, DynamoDB, Kinesis, CloudWatch, API Gateway).
  • Connect Amazon Connect with CRMs (Salesforce, ServiceNow, Dynamics) and workforce management tools.
  • Cloud & Security
  • Define IAM roles, policies, and security controls.
  • Ensure compliance with enterprise security and governance standards.
  • AI / ML & Automation
  • Implement conversational AI using Amazon Lex and integrate GenAI solutions (Amazon Bedrock, SageMaker).
  • Build custom chat widgets and agent desktops using Lambda and modern frameworks.
  • Monitoring & Optimization
  • Set up monitoring and reporting using CloudWatch and QuickSight.
  • Optimize call flows and self-service features to improve CSAT and NPS

Required Qualifications

  • Experience : 8+ years in AWS architecture and cloud solution development.
  • 3+ years hands-on experience with Amazon Connect solution architecture and implementation.
  • Skills : Expertise in AWS services : Lambda, Lex, Polly, S3, DynamoDB, Kinesis, CloudFormation / Terraform.
  • Strong understanding of IAM, VPC, monitoring, and security practices.
  • Certifications : AWS Certified Solutions Architect – Professional (preferred).
  • Education : Bachelors in computer science, Engineering, or equivalent.
    • [job_alerts.create_a_job]

    Aws Architect • Dallas, TX, US

    [internal_linking.similar_jobs]
    AWS Connect Engineer

    AWS Connect Engineer

    Krest Global Solutions • Dallas, TX, US
    [job_card.full_time]
    Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2. Configure Amazon Connect (queues...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Amazon Connect Engineer

    Amazon Connect Engineer

    Kanak Elite Services Inc • Plano, Texas, USA
    [job_card.full_time]
    I am Kartik from Kanak It Services please revert me on if you are interested with the below role.Primary Responsibilities and Skills : . Design implement and support cloud-based contact center soluti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IAM Architect (Dallas)

    IAM Architect (Dallas)

    Arkhya Tech. Inc. • Dallas, TX, US
    [job_card.part_time]
    Role : IAM Architect (Primary OIG / OIM, Secondary- Ping, CyberArk).Charlotte, NC / Dallas, TX (Hybrid).Must Have : Primary OIG / OIM, Secondary- Ping, CyberArk. We are seeking a highly experienced Iden...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Cloud Solution Architect

    Cloud Solution Architect

    Biogensys • Plano, Texas, USA
    [job_card.full_time]
    Solution Architect with deep experience in enterprise digital platforms and DevOps practices to lead the technical strategy architecture and delivery for a complex multi-cloud environment.This role...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal Systems Architect - Supply Chain Applications

    Principal Systems Architect - Supply Chain Applications

    T-Mobile USA, Inc. • Frisco, TX, United States
    [job_card.full_time] +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Amazon Connect Contact Center Lead

    Amazon Connect Contact Center Lead

    Infosys • Richardson, Texas, USA
    [job_card.full_time]
    Infosys is seeking Amazon Connect Contact Center Lead This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Lif...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AWS Cloud Architect SME

    AWS Cloud Architect SME

    Akaasa Technologies • Plano, Texas, USA
    [job_card.full_time]
    Plano TX- Relocation is fine with genuine reason.We need someone who has good exp in.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AWS Cloud Architect

    AWS Cloud Architect

    Protagona • Dallas, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    As a Cloud Architect, your primary role will be to lead the technical direction for an engagement as you align with the client’s goals and business objectives. You will play a critical role in...[show_more]
    [last_updated.last_updated_30]
    Software Engineer (Plano)

    Software Engineer (Plano)

    BCforward • Plano, TX, United States
    [job_card.full_time]
    Presently we are unable to sponsor and request applicants to apply who are authorized to work without sponsorship •.Below are the few details of the opportunity. Job Title : Amazon Connect Engineer.Lo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IAM Architect

    IAM Architect

    Sibitalent Corp • Dallas, TX, United States
    [job_card.full_time]
    Location : Charlotte, NC / Dallas, TX (Hybrid).Required skills : IAM Architect, OIG / OIM, Ping, CyberArk.We are seeking a highly experienced Identity and Access Management (IAM) Architect to lead the ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Amazon Connect Engineer

    Amazon Connect Engineer

    Delviom • Plano, Texas, USA
    [job_card.full_time]
    Primary Responsibilities and Skills : .Design implement and support cloud-based contact center solutions using Amazon Connect and AWS services. Develop and maintain infrastructure as code using Terraf...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Amazon Connect Engineer Only W2

    Amazon Connect Engineer Only W2

    Saransh Inc • Plano, Texas, USA
    [job_card.full_time]
    LEX AWS Lambda Routing Schema Bedrock & LLM.Primary Responsibilities and Skills : .In-depth knowledge and Strong hands on exp on. Experience with Amazon Connect SDK.Amazon Connects Precision routing s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AWS Cloud Infrastructure Architect

    AWS Cloud Infrastructure Architect

    Sumeru Solutions • Frisco, TX, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    AWS Cloud Infrastructure Architect We are seeking an experienced AWS Cloud Infrastructure Architect to lead a large-sc...[show_more]
    [last_updated.last_updated_variable_days]
    Amazon Connect

    Amazon Connect

    Percient, Inc. • Plano, Texas, United States
    [job_card.full_time]
    Role : Amazon Connect Voice Architect and Amazon Connect Engineer Location : Plano, TX (5 Days onsite) Job Description : Design and implement scalable contact center solutions using Amazon Connect an...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior AWS Cloud Engineer

    Senior AWS Cloud Engineer

    Noetic • Dallas, TX, United States
    [job_card.full_time]
    Senior AWS & DevOps Engineer – Build and Scale the Core of a New Global Network.Are you ready to architect the infrastructure behind a next-generation global trust network?.The internet was never d...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    AWS Technical Lead

    AWS Technical Lead

    CLOUDSCOUTS SOFTWARE SOLUTIONS LLC • Frisco, TX, US
    [job_card.full_time]
    Dallas, TX - Must be locals for F2F interview (Project is remote).Candidate need to be strong in AWS, Serverless Architecture, Kubernetes, Python & NodeJS. Need lead not senior developer profile...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cloud Systems Architect

    Cloud Systems Architect

    Contact Government Services, LLC • Dallas, TX, US
    [job_card.full_time]
    Employment Type : Full-Time, Mid-level.Department : Information Technology.We are seeking a Cloud Systems Architect with experience with cloud infrastructure to engineer and support public, private a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. AWS Engineer

    Sr. AWS Engineer

    Trekrecruit • Plano, Texas, USA
    [job_card.full_time]
    This role supports a Director within Clients Financial Services organization.Ideal candidates will have worked directly on. AWS migration initiatives at Client location.Gen3 or enterprise-wide moder...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]