We are an out-of-network, boutique functional dental practice seeking a highly organized, proactive, and compassionate Lead Front Office Coordinator . This role is ideal for someone who takes initiative, communicates with clarity and kindness, and thrives in a patient-centered environment where elevated service, precision, and thoughtful pacing matter. You will lead front-office operations, elevate our patient experience, and help guide the team through our continued transition toward more efficient digital workflows.
Key Responsibilities :
Front Office Leadership & Workflow Oversight :
- Lead and oversee day-to-day front office operations with an emphasis on accuracy, efficiency, and calm patient flow.
- Model excellence in communication, organization, and accountability.
- Provide structure, mentorship, and coaching to administrative team members; reinforce high standards and healthy habits.
- Partner with the doctor to refine and improve systems, patient flow, and digital processes as the practice grows.
- Assist in the transition to more streamlined, paperless workflows.
Patient Experience & Communications :
Deliver a warm, elevated patient experience consistent with a boutique, relationship-based practice.Support patients with thoughtful check-in, check-out, scheduling, financial arrangements, and treatment plan understanding.Oversee confirmations, insurance information gathering, and patient communications.Maintain a front office environment that reflects functional dentistry values : calm, intentional, educational, and patient-centered.Administrative & Technical Duties :
Maintain accurate scheduling templates, recall systems, digital charting, and internal communication channels.Ensure precise financial presentations, documentation, and benefit estimates (we are an out-of-network practice ; applicants must be comfortable explaining OON policies with clarity and warmth).Monitor and quality-check all data entry, chart documentation, and digital organization.Support daily reports, AR follow-ups, pre-authorizations, and month-end administrative tasks.Qualifications : Required :
2+ years of dental front office experience (lead or senior role preferred; boutique or OON experience a plus).Strong communication skills : warm, clear, confident, and professional.High attention to detail, excellent organization, and strong follow-through.Ability to prioritize and problem-solve independently.Comfort with technology and digital workflow transitions.Team-first mindset with the ability to set expectations gracefully and consistently.Preferred / “Plus” Skills :
Open Dental experience.Google Drive experience (shared folders, collaborative documents, naming conventions).Experience working in an out-of-network or boutique practice setting.Familiarity with functional dentistry or interest in whole-health, root-cause-driven care.Experience leading workflow upgrades or helping a team adopt more efficient digital processes.Who You Are :
You bring steady leadership, strong communication, and a systems-minded approach.You value high-quality, relationship-centered care and can articulate it confidently.You thrive in a boutique environment where patient communication and attention to detail matter.You enjoy improving processes and helping others succeed.You hold yourself and your team to a high standard while maintaining warmth and empathy.Benefits :
Salary is competitive and commensurate with experience. Please include your desired salary range with your applicationContinuing education supportSupportive, mission-driven team environment