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Lead Dental Front Office Coordinator
Lead Dental Front Office CoordinatorJennifer Chiang, DDS • Sunnyvale, California, United States
Lead Dental Front Office Coordinator

Lead Dental Front Office Coordinator

Jennifer Chiang, DDS • Sunnyvale, California, United States
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We are an out-of-network, boutique functional dental practice seeking a highly organized, proactive, and compassionate Lead Front Office Coordinator . This role is ideal for someone who takes initiative, communicates with clarity and kindness, and thrives in a patient-centered environment where elevated service, precision, and thoughtful pacing matter. You will lead front-office operations, elevate our patient experience, and help guide the team through our continued transition toward more efficient digital workflows.

Key Responsibilities :

Front Office Leadership & Workflow Oversight :

  • Lead and oversee day-to-day front office operations with an emphasis on accuracy, efficiency, and calm patient flow.
  • Model excellence in communication, organization, and accountability.
  • Provide structure, mentorship, and coaching to administrative team members; reinforce high standards and healthy habits.
  • Partner with the doctor to refine and improve systems, patient flow, and digital processes as the practice grows.
  • Assist in the transition to more streamlined, paperless workflows.

Patient Experience & Communications :

  • Deliver a warm, elevated patient experience consistent with a boutique, relationship-based practice.
  • Support patients with thoughtful check-in, check-out, scheduling, financial arrangements, and treatment plan understanding.
  • Oversee confirmations, insurance information gathering, and patient communications.
  • Maintain a front office environment that reflects functional dentistry values : calm, intentional, educational, and patient-centered.
  • Administrative & Technical Duties :

  • Maintain accurate scheduling templates, recall systems, digital charting, and internal communication channels.
  • Ensure precise financial presentations, documentation, and benefit estimates (we are an out-of-network practice ; applicants must be comfortable explaining OON policies with clarity and warmth).
  • Monitor and quality-check all data entry, chart documentation, and digital organization.
  • Support daily reports, AR follow-ups, pre-authorizations, and month-end administrative tasks.
  • Qualifications : Required :

  • 2+ years of dental front office experience (lead or senior role preferred; boutique or OON experience a plus).
  • Strong communication skills : warm, clear, confident, and professional.
  • High attention to detail, excellent organization, and strong follow-through.
  • Ability to prioritize and problem-solve independently.
  • Comfort with technology and digital workflow transitions.
  • Team-first mindset with the ability to set expectations gracefully and consistently.
  • Preferred / “Plus” Skills :

  • Open Dental experience.
  • Google Drive experience (shared folders, collaborative documents, naming conventions).
  • Experience working in an out-of-network or boutique practice setting.
  • Familiarity with functional dentistry or interest in whole-health, root-cause-driven care.
  • Experience leading workflow upgrades or helping a team adopt more efficient digital processes.
  • Who You Are :

  • You bring steady leadership, strong communication, and a systems-minded approach.
  • You value high-quality, relationship-centered care and can articulate it confidently.
  • You thrive in a boutique environment where patient communication and attention to detail matter.
  • You enjoy improving processes and helping others succeed.
  • You hold yourself and your team to a high standard while maintaining warmth and empathy.
  • Benefits :

  • Salary is competitive and commensurate with experience. Please include your desired salary range with your application
  • Continuing education support
  • Supportive, mission-driven team environment
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