Quality Control Analyst

Quality Control Analyst

We are seeking a Quality Control Analyst to join our team in Albuquerque, NM.

We are gearing up for a high-volume hiring effort in support of the Hermit's Peak / Calf Canyon claims operation through DHS. This project is part of a major federal effort supporting the FEMA Hermit's Peak / Calf Canyon Claims Office, which was established to compensate New Mexico residents impacted by the Hermit's Peak and Calf Canyon wildfires and subsequent floods. This work directly serves the communities of northern New Mexico, helping families, businesses, and local landowners recover and rebuild.

Ensures accuracy and policy compliance of compensation recommendations. Reviews case calculations and documentation, identifies issues, coaches reviewers, and verifies that determinations are defensible.

Your Role

Review completed claims for compliance and correct valuation.

Identify documentation gaps, calculation errors, or policy issues.

Provide feedback and corrective coaching to Claims Reviewers.

Track accuracy trends and support performance improvements.

Ensure completeness and defensibility of determinations.

About You

Education : Bachelor's degree with 7+ years of experience (High School diploma or Associate's degree with significant relevant work experience may be considered).

Experience : Hands on experience in claims review, auditing, insurance, valuations, financial review, or policy compliance analysis.

Skills : Strong writing, ability to interpret policy, correct errors, and ensure regulatory compliance.

Technical Knowledge : Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs.

Use of Technology : Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.

Clear and Effective Communication : Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.

Client Requirements : Candidates must be U.S. citizens and able to obtain a FEMA Badge (Public Trust clearance). This includes passing a background investigation, fingerprinting, and completing required FEMA security forms. Badge issuance is required prior to deployment or site access. Offer of employment is contingent upon ability to obtain / maintain FEMA Badge and DHS clearance.

Rewards & Benefits

At AtkinsRalis, our valuesSafety, Integrity, Collaboration, Innovation, and Excellenceare more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, AtkinsRalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits.

About AtkinsRalis

We're AtkinsRalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Additional Information

Expected compensation range is between $73,000 - $93,000 annually hourly depending on skills, experience, and geographical location.

Are you ready to expand your career with us? Apply today and help us shape something extraordinary.

AtkinsRalis is an equal opportunity, Drug-Free employer EOE / Veteran / Disability.

Note to staffing and direct hire agencies :

In the event a recruiter or agency who is not on our preferred supplier list submits a resume / candidate to anyone in the company, AtkinsRalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.