Deal Desk Analyst I - Small Business Services (SBS)

Deal Desk Analyst I Small Business Services (SBS)

ADP is hiring a Deal Desk Analyst I Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE). This is a hybrid role based out of our Maitland, FL or Tempe, AZ office. Qualified candidates must live within commutable distance to one of these locations.

This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization (Small Business Services). We are seeking an individual who has high-energy, likes to win, thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP.

Responsibilities:

• The team will act as a "one-stop-shop" for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
• Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more.
• Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
• Developing tools/calculators that simplify capturing and reporting of payroll balances.
• Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start.
• Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
• Ensure smooth and successful hand-off of customer to Service organization.
• Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
• End-to-end deal support for clients adopting AI platforms, supporting product/process configuration and prompt buildout. Coordinating technical validation and partnering with cross functional teams to ensure successful solution design and deployment.
• Guide clients through effective use of the platform, providing hands-on support on features, workflows while proactively identifying complications, troubleshooting technical or operational issues. Coordinating with cross functional teams to resolve challenges.

Qualifications Required:

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
• Prior experience in customer success/customer onboarding operations are a plus.