Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Montclair, CA, US
Associate Team Leader

Associate Team Leader

H&R Block • Montclair, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #3350

    [job_alerts.create_a_job]

    Associate Team Leader • Montclair, CA, US

    [internal_linking.related_jobs]
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Corona, CA, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Sales Associate Lead

    Store Sales Associate Lead

    Daiso • Chino, CA, US
    [job_card.full_time]
    As a Store Sales Associate Lead, you will play a crucial role in ensuring the smooth operation of our retail store.You will be responsible for leading a team of sales associates, providing exceptio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Adjuster Team Lead

    Adjuster Team Lead

    Sedgwick • Mission Viejo, CA, US
    [job_card.full_time]
    By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Leader

    Shift Leader

    Insomnia Cookies • Claremont, CA, United States
    [job_card.part_time]
    N Indian Hill Blvd #105, Claremont, CA 91711.You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership styl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Leader In Training

    Leader In Training

    Buckle • Rancho Cucamonga, CA, US
    [job_card.full_time]
    The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Enrichment Leader

    Enrichment Leader

    Belmont Village Aliso Viejo • Aliso Viejo, CA
    [job_card.full_time]
    Belmont Village Senior Living, you will plan, organize and implement specialized activities for a group of seniors with cognitive disabilities living within our Assisted Living and Memory Care comm...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Lead, Client Operations

    Associate Lead, Client Operations

    Multilocal • Mission Viejo, CA, US
    [job_card.full_time]
    Associate Client Operations Lead.Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client req...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Leader

    Team Leader

    Moe's • Rancho Cucamonga, CA, US
    [job_card.full_time]
    The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant.The Team Leader’s responsibility is to assist in directing the operation of the...[show_more]
    [last_updated.last_updated_30]
    AE - Selling Team Leader (Assistant Manager)

    AE - Selling Team Leader (Assistant Manager)

    American Eagle Outfitters • Irvine, CA, US
    [job_card.full_time]
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the high signal to noise ratio, making the content beautiful and condensed.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Lead Generation Specialist, TemporaryIrvine, CA

    Associate Lead Generation Specialist, TemporaryIrvine, CA

    Weedmaps • Irvine, CA, US
    [job_card.full_time]
    Associate Lead Generation Specialist, Temporary.Associate Lead Generation Specialist, Temporary.Onsite - 5 days per week onsite in Irvine, CA). This role will unlock new business opportunities by fi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Lead

    Shift Lead

    Walgreens • Upland, CA, US
    [job_card.full_time]
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead

    Team Lead

    TradeJobsWorkforce • 92604 Irvine, CA, US
    [job_card.full_time] +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead - Call Center

    Team Lead - Call Center

    Crown World Dental • Irvine, CA, US
    [job_card.full_time]
    Customer Service Representative.Coordinates and performs a range of department support activities; serves as a liaison between other divisions / departments. Provides administrative support such as an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Team

    Service Team

    Panda Restaurant Group • Pomona, CA, US
    [job_card.full_time]
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...[show_more]
    [last_updated.last_updated_30]
    Checkout Team Associate

    Checkout Team Associate

    Sam's Club • Eastvale, CA, US
    [job_card.full_time] +1
    WM Supercenter #3129 14100 Limonite Ave Eastvale, CA 91752-0000.Shift may start between 4 : 00am - 7 : 00am.Shift may start between 7 : 00am - 9 : 00am. Front End Checkout associates run our registers.They ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Home Team Associate

    Home Team Associate

    Sam's Club • Eastvale, CA, US
    [job_card.full_time] +1
    WM Supercenter #3129 14100 Limonite Ave Eastvale, CA 91752-0000.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Home associates greet customers on the salesfloor, o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead

    Team Lead

    Tempur Sealy • Mission Viejo, CA, United States
    [job_card.full_time]
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Closing Team Leader

    Closing Team Leader

    Target • Montclair, CA, US
    [job_card.full_time]
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...[show_more]
    [last_updated.last_updated_30] • [promoted]