Client Engagement Specialist (AZ)

The Client Engagement Specialist will serve as a client-facing resource dedicated to driving platform utilization, client satisfaction, and revenue growth for Ansira. This role provides proactive, strategic recommendations and guidance to help clients achieve their marketing goals while ensuring optimal use of Ansira's tools and services. While not responsible for hands-on design work, the role will require design consultation and the ability to guide clients on best practices for creative and brand execution. This is an in-person position, located within our client's offices.

Key Responsibilities

Client Partnership & Support

• Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management.
• Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth.
• Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution.
• Ensure on-time execution of client projects, meeting quality and delivery expectations.
• Responsible for order entry and order management, maintaining accuracy across all submissions.
• Travel to client's office locations will be required.
• Platform Utilization & Strategic Guidance
• Drive platform adoption through education, training, and proactive recommendations.
• Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes.
• Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards.
• May be required to operate in-house small format printer to produce rush projects and client proofs.

Training & Enablement

Qualifications & Skills