Talent.com
Casual Toll Supervisor
Casual Toll SupervisorDelaware River & Bay Authority (DRBA) • New Castle, DE, United States
[error_messages.no_longer_accepting]
Casual Toll Supervisor

Casual Toll Supervisor

Delaware River & Bay Authority (DRBA) • New Castle, DE, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

TOLL SUPERVISOR - CASUAL

(Days, nights, weekends, and holidays as scheduled)

Location : Delaware Memorial Bridge, New Castle, DE

Hourly Pay Rate : $21.00

Opening Date : August 4, 2025 Closing Date : Until filled

I. POSITION SUMMARY

This position is a casual Toll Supervisor responsible for managing the daily operational

aspects of the toll plaza at the Delaware Memorial Bridge (DMB). This position provides

supervision of toll collectors in the following duties overseeing shift changes, monitoring

toll collection operations, performing daily audits, filling shifts as needed, and ensuring

adherence to all policies and procedures. The Casual Toll Supervisor monitors all toll

  • operations functionality by gathering pertinent data; identifying and evaluating options;

and recommending a course of action and under management's direction resolves issues,

concerns, and customer disputes. This casual position is part-time with no guaranteed

minimum number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervises daily toll plaza operations while working a 24x7 schedule, handles

    • collector call outs to maintain proper lane coverage, manages traffic flow through the

    toll plaza, and coordinates plaza activity with other departments as needed.

  • Actively monitors all toll operations functions throughout the assigned shift by :
  • conducting daily audits on the DMB toll collectors using toll system

    • technologies to ensure the accurate classification of all transactions and that

    money handling procedures are followed with the timely reporting of

  • anomalies observed to the Toll Supervisor and / or Toll Superintendent;
  • using the plaza interface to the toll collection system, monitors the lanes to
  • ensure that all toll equipment is functional for proper revenue collection;
  • troubleshoots equipment malfunctions and either corrects them or reports
  • them to either Technical Operations, and / or ITS;
  • ensures the latest E-ZPass tag file is on the lanes and violations are at an
  • acceptable level;
  • reports all unresolved issues when observed to the appropriate department(s)

    • to ensure timely resolutions; and

  • ensures the safety and security of all toll personnel, customers, and contractors

    • in the DMB toll plaza.

  • As required resolves customer inquiries and / or customer disputes in a timely manner

    • and actively participates in the resolution of complaints that cannot be resolved at the

    toll collector level

  • Prepares statistics for reports
  • Makes recommendations for process improvements for both toll operations
  • Performs other duties as assigned by management
  • Acts as an ambassador of the Delaware Memorial Bridge and always provides the

    • highest level of customer service and professionalism

    III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Working knowledge of collection practices and procedures (i.e, cash and electronic

    • toll collection operations) including reports and system monitoring devices

  • Working knowledge of E-ZPass Electronic Toll Collection
  • Ability to provide supervision to a diverse workforce in a challenging 24 x 7

    • operation

  • Ability to handle multiple tasks in a fast-paced environment while maintaining an

    • attitude of composure

  • Ability to learn the DMB Toll Collection System
  • Demonstrated problem solving skills, including resolving difficulties with patrons and

    • employees with ability to analyze data and evaluate factors to solve problems of a

    diverse nature and scope

  • Knowledge of methodology to run computer systems and to troubleshoot minor

    • computer equipment malfunctions

  • Handling of, and resolving of, customer complaints
  • Effective oral and written communication skills
  • Ability to handle confidential information with a high level of discretion and establish

    • and maintain essential records and files

    IV. REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or equivalent
  • Two (2) years of toll collection experience
  • Two (2) years of supervisory experience preferred

    • V. SPECIAL REQUIREMENTS

  • Subject to a background check including credit and drug test
  • Delaware River and Bay Authority requires all employees to have direct deposit with

    • a financial institution to receive their bi-weekly pay

  • Must be available to work shifts that support 24 x 7 operation

    • If you are interested in applying for this position please complete the on-line application at

    www.drba.net. In addition, please attach a resume to the completed application.

    The Delaware River and Bay Authority is an Equal Opportunity Employer

    [job_alerts.create_a_job]

    Supervisor • New Castle, DE, United States

    [internal_linking.similar_jobs]
    Choose your schedule - Earn At Least $2570 For Your First 208 Trips, Guaranteed.

    Choose your schedule - Earn At Least $2570 For Your First 208 Trips, Guaranteed.

    Uber • Odessa, Delaware, US
    [job_card.full_time] +2
    Earn at least $2570 driving with Uber when you complete your first 208 trips in 30 days.Read all the information about this opportunity carefully, then use the application button below to send your...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Speech Pathologist | Out Patient | Per Diem

    Speech Pathologist | Out Patient | Per Diem

    ChristianaCare • Middletown, DE, US
    [job_card.full_time]
    Do you want to work at one of the top 100 hospitals in the nation? Join our Rehabilitation Team!.Life is full of choices, and whom you work for is one of life's most important decisions.Christi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vessel Operations Supervisor

    Vessel Operations Supervisor

    Enstructure Wilmington • Wilmington, DE, US
    [job_card.full_time]
    Port Wilmington is a leading terminal on the East Coast strategically located in Wilmington, Delaware providing turnkey vertically integrated logistics services for containers, dry bulk, and breakb...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Elkton, MD

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Elkton, MD

    AlliedTravelNetwork • Elkton, MD, US
    [job_card.full_time]
    AlliedTravelNetwork is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Elkton, Maryland, 21921!. When it comes to finding the perfect locums assignment, sometimes it...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Supervisor, Transmission / HP Engineering

    Supervisor, Transmission / HP Engineering

    Chesapeake Utilities Corporation • Newark, DE, United States
    [job_card.full_time]
    Supervisor, Transmission / HP Engineering.Hybrid within Service Territories (.Your role in our success will be.The Supervisor, Engineering oversees a team responsible for transmission and distributio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    shift supervisor - Store# 11290, EXTON, PA

    shift supervisor - Store# 11290, EXTON, PA

    Starbucks • Exton, PA, US
    [job_card.full_time]
    Crafting the world’s finest coffee, one meaningful moment at a time.We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to br...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Smyrna, DE

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Smyrna, DE

    AlliedTravelCareers • Smyrna, DE, US
    [job_card.full_time]
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Smyrna, Delaware, 19977!. When it comes to finding the perfect locums assignment, sometimes it...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Park Superintendent IV- Alapocas Run - #120825-MGCG14-400301

    Park Superintendent IV- Alapocas Run - #120825-MGCG14-400301

    Delaware State Jobs • Wilmington, DE, US
    [job_card.full_time]
    Park Superintendent IV- Alapocas Run.Closing Date : 12 / 22 / 2025 11 : 59 : 00 PM.Type of Recruitment : Open Competitive. Employment Type : Anticipated Vacancy.Agency : DNREC / Division of Parks and Recreation-A...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Terminal Operations Supervisor

    Terminal Operations Supervisor

    A. Duie Pyle, Inc • West Chester, PA, US
    [job_card.full_time]
    A family-owned business since 1924, A.Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckloa...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Odessa, DE

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Odessa, DE

    AlliedTravelCareers • Odessa, DE, US
    [job_card.full_time]
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Odessa, Delaware, 19730!. Some locum assignments can be as short as a day, others, years.Some ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,666 per week in Millsboro, DE

    Travel Speech Language Pathologist (SLP) - $1,666 per week in Millsboro, DE

    Triage Staffing LLC • Wilmington, Delaware, US
    [job_card.full_time]
    Travel Rehab : Speech Language Pathology Millsboro, DE.Location : Millsboro, DE.Shift Details : 8H Days (8 : 30 AM-4 : 30 PM). Length : 14 WEEKS 14 weeks.Apply for specific facility det...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Odessa, DE

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Odessa, DE

    AlliedTravelNetwork • Odessa, DE, US
    [job_card.full_time]
    AlliedTravelNetwork is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Odessa, Delaware, 19730!. Some locum assignments can be as short as a day, others, years.Some ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Shift Supervisor Trainee

    Shift Supervisor Trainee

    CVS Health • Glen Mills, PA, US
    [job_card.full_time] +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cardiac Wireless Monitoring Supervisor

    Cardiac Wireless Monitoring Supervisor

    Philips • Malvern, PA, United States
    [job_card.full_time]
    Clinical Wireless Monitoring Supervisor (Malvern, PA).The Clinical Wireless Monitoring Supervisor will be responsible for leading and providing guidance to a team of 9-10 direct reports within a ca...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Mutuels Supervisor (FT)

    Mutuels Supervisor (FT)

    Delaware Park Casino & Racing • Wilmington, DE, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Assists Cage and Sports Book Manager in all phases of Mutuel Operations.Assists supervision in all phases of Mutuel Operations. Listens, evaluates, and responds to inquiries and exercises good judge...[show_more]
    [last_updated.last_updated_30]
    Deck Supervisor

    Deck Supervisor

    Goldfish Swim School - Southeastern PA • Malvern, PA, US
    [job_card.full_time]
    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly g...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Restoration Supervisor - Fire & Water Restoration

    Restoration Supervisor - Fire & Water Restoration

    Servpro • Exton, PA, US
    [job_card.full_time]
    SERVPRO of Central Delaware County is hiring a Restoration Supervisor! SERVPRO of Central Delaware County offers : .As the front-line representative of the SERVPRO brand, the Restoration Supervisor d...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Elkton, MD

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Elkton, MD

    CompHealth • Elkton, MD, US
    [job_card.full_time]
    When it comes to finding the perfect locums assignment, sometimes it is all about who you know.CompHealth has been around for a long time and have a vast network of connections to facilities across...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]