Rental Subsidy Supervisor

Job Summary: This is a position integrated with the SRO Families United Collaborative (SROFUC). The SROFUC is a multiracial, multilingual collaboration of 5 community-based organizations (based in Chinatown, the Mission, the Tenderloin, and South of Market) that share the common goals of organizing and empowering families living in Single Room Occupancy (SRO) hotels to defend their rights, improve conditions in their buildings, access services, and seek decent housing. This position will work with representatives of those 5 community-based organizations (CBOs), on executing and delivering performance goals established by CCDC. Provide guidance and communication to each representative monthly, and, as required to maintain a high level of performance. This position will collect and review monthly performance data from the 5 CBOs, and while representing CCDC, submit collected quarterly data to funders, and present annually during programmatic auditing.

This is a position integrated with the CCDC SRO Families Rental Subsidy Program (Rental Subsidy, or program). The Rental Subsidy program awards selected SRO families (Clients) with a long-term deep subsidy to cover the rent in a private market rental in San Francisco. The clients are required to pay at least 30% of their gross income towards rent, plus any expenses not included in the rental’s base rent, such as utilities. The program has 3 subsidy organizers (RSOs) and one project coordinator (PC). This position would supervise, guide and mentor those positions. The RSOs assist the clients with routine and interim income recertifications, communication with landlords, agents, and or property managers, as well as organizing families for events, trainings, or general advocacy at varied civic engagement opportunities.

Status: Full-time, Nonexempt, Regular

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday, 9:00a.m. - 5:30p.m.,plus some weekend and night hours; must be flexible

Salary: $37.45 - $39.42 per hour; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Essential Functions

• Provide supervision and onboarding training to RSOs and Project Coordinator.
• Work with the Community Coalition Manager (CCM) to lead the implementation of the Rental Subsidy Program, from pre-application to post-application, and collaborate with the CCDC's cross-departmental teams (i.e., Compliance and Fiscal).
• Support the CCM in providing guidance and support to SROFUC members to achieve annual work outcomes and program goals.
• Promote civic engagement dialogues in the low-income community and assist in achieving objectives for civic engagement efforts.

Job Responsibilities

1) Provide oversight to RSOs and PC.

• Supervise, train, support and oversee the work of supervised staff in job duties.
• Conduct annual performance reviews and develop work goals for staff supervised.
• Recruit, interview, and hire for vacancies in directly supervised positions.

2) Partner with the CCM to manage the Rental Subsidy Program to provide on-going housing assistance to families and ensure housing stability.

• Execute and assist team members with educational workshops and outreach to families living in SROs about the rental subsidy and the various available housing voucher programs.
• Review and support RSOs and PCs throughout the process of applying for rental subsidies or other housing opportunities, i.e., conducting family assessments, providing form completion assistance, submitting documentation to and communicating with subsidy and voucher administrators, and coordinating Project Based Voucher (PBV) building tours and Housing Choice Voucher (HCV) family briefings and/or workshops and events.
• Lead cross-team departmental collaboration to support RSOs and PCs in completing enrollment, mid-term and/or annual recertification efforts with rental subsidy families.
• Plan and develop program related surveys, including satisfaction surveys, for both SROFUC and Rental Subsidy programs.
• Conduct outreach education to property managers and owners on the Program and the benefits offered by their participation.
• Coordinate monthly meetings with cross-departmental teams by establishing monthly rotations and facilitating processes.
• Develop and provide training on Rental Subsidy and housing voucher programs to RSOs and related staff.
• Track and verify current, ongoing, or future prolonged spending on limited aim and term projects, and reviews and approves work expenses for supervised staff.
• Maintain a database of up-to-date information and track trends in private SROs and residential rental units, including reported rent averages, vacancy rates, or other information pertinent to SRO Families and Rental Subsidy program.
• Prepare and produce monthly reports, and track and generate budget reports and contract expenditures.
• Establish new partnerships and collaborations with community organizations and service for direct family referrals to and from supervised programs.

3) Provide administrative assistance and guide SROFUC CBOs in achieving annual deliverables and work goals.

• Communicate and provide ongoing guidance to the SROFUC CBOs to meet expectations and assist with designing language accessible outreach materials that CBOs may use.
• ​​​​​​​Coordinate monthly meetings and conduct quarterly site visits with SROFUC CBOs to provide oversight and training to CBOs staff to enhance understanding of Code Enforcement in SROs, and any additional pertinent training related to contract services and advocacy efforts, as well as reviewing reports and audit files, and maintaining updated information on internal or external audits.
• Prepare, generate and present reports to DBI and SROFUC CBOs on monthly and quarterly basis, while tracking individual CBOs’ work progress and expenditure reports.
• Engage in the design process of the new centralized database for the Rental Subsidy program for data collection and reporting purposes, while collaborating with the IT team to migrate current Rental Subsidy data to the new database.

4) Support civic engagement efforts:

• Organize clients and advocate for the extension and expansion of the rental subsidy and the housing voucher programs to benefit SRO families as well as other policy initiatives and changes for the interest of the community.
• Assist the team in achieving strategic objectives for civic engagement efforts and promote civic engagement dialogues in the low-income community.

5) Other:

• Contribute to a safe and pleasant work environment.
• ​​​​​​​Follow policies, procedures, and safe work practices.
• Maintain confidentiality of participants’ information.
• Maintain professional boundaries with participants.
• Other duties as assigned.

What You Bring

• Commitment and desire to work with low income, immigrant families from diverse background and to empower them through organizing and providing services.
• ​​​​​​​Sensitivity and utmost confidentiality regarding family information and housing counseling cases.
• Experience in supervising a small team of skilled organizers.
• Strong interpersonal and communication skills.
• Proficiency in reading and writing Chinese, speaking fluent Cantonese.
• Ability to work independently as well as in a team structure.
• Ability to learn basic word processing/use a computer in Chinese.
• Ability to represent SRO Families United Collaborative and Chinatown CDC in a professional manner in their interaction with families and on their job duties.
• Ability to work flexible hours.

Education and Experience (Minimum Qualifications)

• Ability to speak fluently in English.
• ​​​​​​​Biliterate in Chinese, fluent Cantonese speaking skills.
• Possession of high school degree or GED.
• Bachelor’s Degree and one (1) year of experience in community organizing and advocacy and/or program or project management, in addition to one to two (1-2) years of supervisory experience.
• Proficiency with Microsoft Word and Excel Spreadsheet.
• Experience or familiarity with the Chinatown neighborhood especially pertaining to the low-income immigrant neighborhoods and issues relevant to the community.

Preferred Qualifications

• Ability to communicate clearly verbally and in writing.
• ​​​​​​​Ability to speak and understand Mandarin and/or Taishanese.
• Experience in providing services, particularly to low-income family, elderly and disabled populations.
• Capacity to work evenings and weekends.

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