Office Manager - Hospital Support

Overview

Barrington Square Animal Hospital has an opportunity for a

Office Manager to join our team!

Mission Veterinary Partners (MVP) is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.

Location :  2370 Higgins Road, Hoffman Estates, IL 60169

Shift Details :   This is a full time position (30+ hours / week)

Compensation : $24.00 - $25.00 / hour (based on experience)

About Us :   At Barrington Square Animal Hospital, we are a growing, state-of-the-art facility dedicated to providing high-quality veterinary care. Our dynamic team of six doctors offers a wide range of services, including diverse appointment types, surgeries, and advanced diagnostics with our in-house CT scanner. We also provide specialized oncology services and much more to ensure comprehensive care for our patients.

We foster a collaborative and supportive environment, holding regular full-staff and team meetings to maintain open communication. Our fast-paced setting keeps every day engaging and rewarding, making Barrington Square Animal Hospital an exciting place to grow your career. Learn more about our services at .

What We Are Looking For : We are a busy and successful veterinary hospital seeking an experienced and passionate Office Manager to join our leadership team. The ideal candidate will be a strong, organized leader who thrives in a fast-paced environment and is committed to supporting both the team and our clients.

Our hospital is known for its exceptional team culture, dedicated and talented staff, and loyal clients who treat their pets like family. We work hard, support one another, and take pride in the advanced care we provide daily.

We offer cutting-edge diagnostics and treatments, including Computed Tomography (CT), Chemotherapy, Orthopedic Surgery, Ultrasonography, and more. If you’re ready to lead with compassion, collaboration, and professionalism—we’d love to hear from you.

What We Offer :

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Job Summary : The Office Manager is a key member of the hospital management team. This position reports to the hospital’s Practice Manager. The Office Manager provides support to the Practice Manager, in efforts to provide leadership to the medical support staff in the operation of a hospital in accordance with hospital policy and procedures.

Travel required : Minimal travel required, possibly for vendor visits and associate education.

Responsibilities

Essential Functions

• Maintain and uphold the Core Values and Mission Statement of MVP.
• With direction from the Practice Manager, assist in directing Lead Customer Service Representative and Lead Veterinary Technician or function in these roles; manage call-ins and physically cover shifts as needed.
• With direction from the Practice Manager, assist in directing job placement and task management, keeping technical skills in mind.
• Assist with maintaining efficient schedules and limiting overtime, initiate changes in staff coverage for varying case load.
• Assist in leading orientation, job training and development of the technical support staff, doctors, and receptionists; manage staff recognition.
• Develop and present continuing education topics to the staff on a regular basis; develop and lead all staff meetings, oversee reception and technical meetings.
• Conduct job shadows / interviews and pre-employment screens
• Obtain all new employee paperwork; write and conduct performance evaluations for the team; manage staff member breaks
• Assign maintenance duties and tasks; oversee completion.
• Contribute to on the floor / overall performance modification.
• Assist in monitoring staff participation in client services, phone calls, histories, discharges, and client visits bringing concerns to the Practice Manager.
• Review treatment sheets and medical records to ensure standard of care and record keeping.
• Oversee and / or manage OSHA training and compliance (including radiology badge monitoring).
• Assist in managing doctor schedules and appointment schedules in the Practice Management Software.
• Oversee petty cash, open invoices, account issues, daily deposits (minimum 3 times per week / per site), A / R and submit to collections as necessary.
• Forward invoices to financial manager; file invoices and bills.
• Assist with managing advertisement and administration of clinic specials.
• Provide service breakdown reports and financial reports as required by Practice Manager.
• Monitor and respond to online client complaints (NPS Score Tracking and Response).
• Monitor and respond to in person client complaints.
• Conduct client surveys and client service calls.
• Monitor and manage hospital email and manage phone systems and voicemail.

Additional Functions :

Qualifications

Required Knowledge, Skills and Abilities :

Required Education and Experience :

Preferred Education and Experience :

Physical Requirements :

Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information.