Customer Service Representative

*Description*
Candidate Overview - CSR Role at McKesson Cary
Worksite Location: 11800 Weston Parkway, Cary, NC 27513 Workplace Type: On-site, 5 days/week
Pay Rate: $20.40 per hour
Work Schedule
Monday-Friday: 11:30 AM - 8:00 PM
Rotating Saturday: 9:00 AM - 6:00 PM every 6-8 weeks
When scheduled on Saturday One weekday off (Tue, Wed, Thu, or Fri)
Work Location
Onsite for first 90 days
Afterwards Potential hybrid (2 days onsite, 3 days WFH)
Hybrid eligibility is based on attendance and performance
Required Skills / Experience
Great communication skills
Basic problem-solving
Typing speed: 35+ WPM
At least 1 year of highvolume call center experience
Perks & Selling Points
Onsite gym (with waiver)
Opportunity to convert to fulltime
Strong internal growth potential
Key Responsibilities
Customer Interaction
Handle inbound calls for nonclinical inquiries (prescription status, financial info)
Make outbound calls for medication delivery scheduling and payment updates
Answer patient questions and route calls to clinical teams (pharmacists/nurses) when needed
Administrative & Support Tasks
Document concise progress notes for workflow continuity
Manage refill inquiries, insurance verification, and invoice requests
Ensure accurate information for pharmacy distribution and timely shipments
Compliance & Safety
Identify and report adverse events (AEs) or product complaints (PCs) to clinicians
Other Duties
Tasks may vary depending on team/program needs
Benefits (Eligibility Applies)
Medical, dental, and vision coverage
401(k) with pre-tax and Roth options
Life and disability insurance
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off (PTO, vacation, sick leave)
*Additional Skills & Qualifications*
Must Have
Admin/Clerical
Call Center : 0 (0 - No Familiarity) of 5 (5 - Expert)and 0 years
Filing : 0 (0 - No Familiarity) of 5 (5 - Expert)
Photocopying : 0 (0 - No Familiarity) of 5 (5 - Expert)
General
Customer Service : 0 (0 - No Familiarity) of 5 (5 - Expert)and 0 years
Microsoft Office : 0 (0 - No Familiarity) of 5 (5 - Expert)
*Job Type & Location*
This is a Contract position based out of Cary, NC.
*Pay and Benefits*The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Cary,NC.
*Application Deadline*This position is anticipated to close on Mar 5, 2026.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.