Full Stack Java Support Engineer

Job Description

Job Description

Full Stack Java Support Engineer

Location : IN OFFICE 5 days a week- San Diego

About Tillster

Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same : Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

What You'll Do

Full Stack Java Support Engineer

• Monitor the production application and identify errors and issues before they impact customers.
• Full Stack Developer Preferred but minimum a Java expert. .
• Proactive production maintenance.
• Investigate production bugs / issues with Engineering.
• Manage production incidents / outages.
• Implement application monitoring.
• Respond to and resolve application alerts.
• Support Engineering with privileged data access requests.
• Suggest product improvements and work with product management to identify new features to reduce support burden.
• Support User Acceptance Testing (UAT) and provide product feedback.
• Manage on-call duties as scheduled. Support Customer Facing Teams (Support / TAM / SE / CS)
• Troubleshooting escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds.
• Identifying solutions to the challenges customers are facing - either by explaining the product functionality or by developing technical workarounds.
• Validating and reproducing customer reported bugs and escalating to Engineering & Product.
• Performing product optimizations for specific customers including optimizing backup or seeding speed and configuring API usage.
• Performing specific privileged duties in the production environment for customers including aborting backups or seeding jobs, optimizing specific objects and add / remove objects from backup or seeding jobs, changing master admin email address, and changing the fetcher pool size for optimal application response time.
• Support Proof of Concepts (POCs) and trials ensuring customers issues are escalated expeditiously and reducing issues during the sales cycle.
• Improve support knowledge base and automation to enable the front-line support teams.

Required Skills & Experience

The Interview Process

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family / parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (USA)

Local Candidates Strongly Preferred

No Visa Sponsorship

Principals only – no Agencies or calls please.

About Tillster

Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same : Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster

As a member of Tillster, you will embody our core values :

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family / parental status, marital status, veteran status, disability, or any other protected status.

Follow us on :

Tillster.com : https : / / www.tillster.com /

Tillster Careers : https : / / www.tillster.com / careers

LinkedIn : https : / / www.linkedin.com / company / tillster /

Tillster cares about the safety of all our employees—even those we’ve yet to hire

RECRUITMENT FRAUD WARNING

We want to help you stay safe during your job search. Tillster will never :

Red flags : All official communications come from @tillster.com addresses only

Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.

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