CNC Field Service Technician

Job Description

Job Description

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of Responsibility :

The Field Service Technician is responsible for the installation, repair and maintenance of machine tool equipment, controls (Fanuc, Siemens, etc.) and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

What You Will Contribute :

Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations

Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues

Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation

Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training

Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

Other Function

Perform related duties as required

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies :

Five years’ experience with CNC machine repair

Experience with Microsoft Office Suite and other business programs as required

Ability to read and interpret drawings and schematics is required

Excellent technical, communication, and presentation skills are necessary

Must be able to meet the physical requirements of the job including flexible hours and frequent travel and driving throughout a regional territory

What’s in it for You :

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and physical requirements :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition #1513B, Kingston TN