Sterile Processing Customer Specialist

Sterile Processing Customer Specialist

Req ID : 52545

Job Category : Services

Detroit, MI, US, 48201

Workplace Type : Onsite

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.

We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here : www.steris-ims.com

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states : Michigan

What you'll do as a Customer Repair Support Specialist

• You'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
• Meet with customers to understand challenges and present solutions.
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
• Record maintenance services, daily cost savings, and potential barriers to implementation.

The Experience, Skills and Abilities Needed

Required :

Preferred :

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer :

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Pay range for this opportunity is$22.68-$29.35. [ACTION REQUIRED - REMOVE IF NOT APPLICABLE : ] This position is eligible for bonus participation.

Minimum pay rates offered will comply with county / city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits : STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by

Req ID : 52545

Job Category : Services

Location :

Detroit, MI, US, 48201

Workplace Type : Onsite

Life at STERIS

STERIS Sustainability

Nearest Major Market : Detroit

Job Segment :

Sterile Processing, Gastroenterology, Infection Control, Medical Device, Patient Care, Healthcare