Collections Representative

Description

(7 Key Points) :

• Customer Support & Collections : Engage with customers via inbound / outbound calls to resolve delinquent accounts, negotiate payment arrangements, and provide financial assistance options with empathy and professionalism.
• Policy & Compliance Adherence : Ensure strict compliance with internal policies and external regulations, including local, state, and federal laws, and Fair Debt Collection Practices.
• System Accuracy & Reporting : Maintain accurate documentation in the system of record and follow established procedures to ensure high-quality operational reporting.
• Performance & Metrics : Meet department performance standards, including call quality scores, negotiation success rates, and schedule adherence in a fast-paced, goal-driven environment.
• Training & Development : Participate in extensive, hands-on training utilizing advanced AI tools and receive ongoing support and coaching from peers and leadership to foster career growth.
• Skill Requirements : Demonstrate strong communication, negotiation, decision-making, and data entry skills, along with adaptability, organizational discipline, and math aptitude.
• Educational Background : High School Diploma required; Associate's degree preferred. Prior experience in collections, customer service, or financial services is advantageous.