Field Service Engineer

Role : Field Service Engineer

Location : Remote – Must be near the East Coast, United States

This is an outstanding place to work!

It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous. This occurs in an environment that cultivates authenticity and clarity. We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and career opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

Passionate about providing reliable solutions to customers in the world of industrial manufacturing? Qualitrol is seeking a motivated individual to join our service team as a Field Service Engineer. As an FSE, you will be required to travel to customers’ sites to perform professional services. Our service solutions include in-the-field installation, commissioning, and repair of Qualitrol products.You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects. Most projects range from 1 to 3 days, but larger projects can be assigned.

Additionally, you will complete any assigned customer product training while collaborating with colleagues in manufacturing, engineering, sales, and marketing. You will also interface with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality, and reliability issues.

Here’s where you’ll demonstrate your proficiencies :

• Promote and perform onsite professional services to support customers’ reliability initiatives. (80%)

oConducts service, repair and / or installation of products at customer site, including electrical and mechanical testing.

oDiagnoses system failures and determines the most cost-effective solution.

oAssist customers in developing preventive maintenance strategies.

oCommunicate with the customer to ensure satisfaction and implement any necessary corrective actions.

As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.

Skills & Experience

Preferred Skills :

Working Conditions :