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Customer Support & Title Fulfillment Specialist
Customer Support & Title Fulfillment SpecialistYASSI • Santa Rosa, CA, US
Customer Support & Title Fulfillment Specialist

Customer Support & Title Fulfillment Specialist

YASSI • Santa Rosa, CA, US
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We are seeking a dedicated Customer Support & Title Fulfillment Specialist to join our team. If you have a passion for technology and helping customers, driving efficiency, and having a tangible impact on customer satisfaction, this is the role for you!

Responsibilities

Customer Support & System Management :

  • Provide outstanding customer service to resolve inquiries and concerns.
  • Conduct follow-ups with customers to ensure satisfaction and issue resolution.
  • Deliver system training to customers and team members.
  • Research vehicle records efficiently and accurately.
  • Obtain technical information by working with different state agencies.
  • Monitor and report system issues, identifying areas for enhancements and escalating unresolved issues to appropriate teams.

Title Fulfillment & Operations :

  • Receive and verify documents in our Title Fulfillment Center.
  • Accurately identify items on manifests and prepare order shipments.
  • Inspect shipments for accuracy as part of quality control.
  • Confirm orders arrive at their intended destinations to ensure client satisfaction.

    • Technical Support Internal :

  • Configure and set up internal devices to meet operational requirements.
  • Manage phone system updates to maintain seamless communication.
  • Collaborate with team members and interested stakeholders to ensure smooth operations.

    • Requirements

  • High school diploma or equivalent education required; college degree preferred.
  • A minimum of 2 years of experience in technical and customer service roles, supply chain or warehouse experience, or equivalent skills.
  • A collaborative team player with a positive and proactive attitude.
  • Strong multitasking abilities and excellent organizational skills.
  • Exceptional communication skills, both verbal and written.
  • This is not a remote position - work location is in Santa Rosa, CA. Relocation package is available for a qualified candidate.
  • Prior experience in the motor vehicle industry is a plus.

    • Benefits

  • Competitive salary
  • Comprehensive medical insurance
  • Paid vacation
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