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Director - ERP Implementation Services (K-12)
Director - ERP Implementation Services (K-12)Capital Computer Associates, Inc. • California,Remote
Director - ERP Implementation Services (K-12)

Director - ERP Implementation Services (K-12)

Capital Computer Associates, Inc. • California,Remote
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Director of Professional Services

Harris School Solutions - Remote

The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

What your impact will be :

  • Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
  • Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
  • Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
  • Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
  • Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
  • Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
  • Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
  • Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
  • Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
  • Present financial, project, and customer satisfaction related presentations to senior management.

What we are looking for :

  • Direct leadership and experience in the delivery of professional services
  • Experience in delivering multiple product solutions and managing a diverse team of professionals
  • 8+ years of management experience
  • Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
  • Demonstrated experience in managing distributed, remote teams
  • Experience with remote delivery models and the delivery of cloud solutions

    • What would make you stand out :

  • Experience in implementing ERP / Financial solutions in the public sector
  • K12 financial or human capital experience

    • Salary Expectations :

  • $95,000-$105,000
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    Director ERP Implementation Services K12 • California,Remote

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