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Help Desk Specialist
Help Desk SpecialistVirtualVocations • New Orleans, Louisiana, United States
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Help Desk Specialist

Help Desk Specialist

VirtualVocations • New Orleans, Louisiana, United States
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A company is looking for a Help Desk Specialist to provide customer support for their products.

Key Responsibilities

Provide frontline support for products by diagnosing and troubleshooting issues

Assist users in navigating the platform and explain technical concepts clearly

Collaborate with internal teams to identify patterns and improvement opportunities

Required Qualifications

At least one year of experience in the book industry

Familiarity with using the company's products and services

Experience supporting systems or tools that manage data and publishing metadata

Comfortable with basic database concepts and updating information as needed

Familiarity with the ONIX for Books standard is preferred

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Help Desk Specialist • New Orleans, Louisiana, United States

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