Operations Support Engineer

A company is looking for an Operations Support Engineer for a remote position supporting the Department of Veterans Affairs.

Key Responsibilities :

Provide Tier 1 and Tier 2 support for application and infrastructure requests

Analyze pipeline logs to troubleshoot issues and escalate as necessary

Maintain accurate tracking and documentation of issues using ticketing systems

Required Qualifications :

U.S. Citizen or Green Card holder with 3+ years of U.S. residency

2+ years of experience in Tier 1 and Tier 2 application or infrastructure support

Experience with Salesforce or other ticketing tools for incident management

Familiarity with scripting languages such as Python or TypeScript

Working knowledge of APIs, AWS services, Kubernetes, and CI / CD tools