Technical Service Representative

Responsibilities:

Investigate and resolve customer reports of technical issues with equipment and eliminating future operational or service difficulties.

• Provides on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time.

• Installs and/or repairs equipment at customer's facility to ensure full functionality according to specifications in a timely manner.

• Maintain quality and quantity of work on equipment. Listens attentively and asks questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.

• Completes Service Documentation on service call details and time spent on the call. Reports are complete and accurate.

• Consistently makes travel arrangements within company policy guidelines. Keeps team members and customers informed of arrival times. Travel arrangement will include hotel, car rental and airline flights.

• Provide contact information for service team for future service needs and parts needs. Ensure the customer is comfortable with operational and safety procedures of their equipment.

Required Skills and Abilities:

• Electrical, electronics, pneumatic, and mechanical.

• Controls Experience to accommodate PLC, HMI, VFD operation and modifications as needed.

• Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers.

• Ability to work in unsupervised settings.

• Must be able to troubleshoot advanced mechanical, electronic, and operational aspects of machines.

• Responsible for machine service and concentrates on problem solving and preventative maintenance.

• Excellent customer service skills.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or associates of organization

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Requirements:

• Current valid U.S. driver's license. • Valid U.S. passport or have the ability to obtain one.

• Must have the ability to travel within North America, depending on customer needs.

• Must maintain flexible scheduled and work outside of normal business hours, as needed.

Behavior Standard:

Career minded individual that will maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management.