Program Operations Manager

Position Details

Position Information

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title

Program Operations Manager

FLSA

Non-Exempt

FT / PT

Full Time

Hours Per Week

37.5

Work Schedule

M-F 8 : 30-5

Grade

12

Compensation Range

$52,440

Summary

Provides program support to the division. Provides direct executive administrative support to the Associate Deans for calendar management, budget management, and program project management. Provides administrative support to the Department Heads for divisional programs, including grant administration. Additionally, supports accreditations and / or certifications associated with division courses and programs. Acts as a liaison for Associate Deans to Department Heads, and faculty to other areas of the college for divisional programs. In collaboration with the Division Office Manager, Dean, Associate Deans, and Department Heads, assists with planning initial development and implementation of program policies and procedures that impact the division, students, and offerings. Works closely with the Academic Programs Support Manager and Curriculum Services to track and maintain records for program accreditation data including articulations, agreements, and transfer of programs, certificates, and / or courses, as needed.

Essential Role Responsibilities

Program Support and Workflow Processes

• Provide divisional leadership with logistical support for programmatic events, e.g., communication, scheduling, and facilities. Provides advance notification of all events to the Academic Programs Support Manager for the facilitation of attendance / participation from the office of the AVPTL, PEVP and OFTP.
• Develops and maintains division program information and records such as student files, correspondence, statistical data, and reports, as appropriate.
• Screens student inquiries that come via the division office.
• Triage stakeholder concerns, needs, and / or requests to assist them in the completion and / or transfer of programs, certificates, and / or courses.
• Coordinates activities, referrals and data related to courses and programs.
• Collaborates with the office of Teaching and Learning Operations (TLO), AVPTL Program Manager, and AVPTL Executive Assistant, and Academic Programs Support Manager facilitating communication regarding updates to / changes surrounding programs, processes and needs.
• Coordinates division program activities with advising, admissions, faculty, and all student support areas.
• Assists with implementation of retention strategies for students in various programs within the division.
• Collaborate with departmental heads to organize and manage documentation, in addition to website / portals / Canvas / Teams sites, as related to grants, accreditation, etc.
• Support preparation and submission of accreditation materials and fees for applicable programs. To include research, preparation of reports and data, and working directly with faculty to obtain needed information. Submits notification and request for signatures to the Academic Programs Support Manager for AVPTL, PEVP and OFTP all programs, events, accreditation signatures and approvals.
• Organize and coordinate accreditation site visits (including visitors' travel expenses) in collaboration with Academic Programs Support Manager. Prepare budget analyses for accrediting bodies.
• Organize and maintain student and program files under guidelines of external regulatory and accrediting bodies, if appropriate, providing copies of documents to the Academic Programs Support Manager.
• Assists with preparations of the annual agreements, reports, and fees with outside stakeholders, and acts as a liaison between the division and stakeholders to ensure program compliance as a support to department heads.
• Responsible for processing Gainful Employment information relating to Career Programs
• Manages the design, preparation, and description of course brochures and other marketing materials in collaboration with Public Relations and Marketing, for the division programs.
• Oversees printing and distribution of division materials, ensuring that appropriate HCC offices have up-to-date information.
• Assist with program, certificate, and credential deadline tracking and organizing providing updates to the Academic Programs Support Manager.
• Support department heads by creating and maintaining processes that promote student access to facilities, i.e., classrooms, labs, lockers, studios, or other specialized areas.
• Perform Ellucian Colleague data entry and process Ellucian Colleague data retrieval requests, as appropriate.
• Generate certificates and other completion documents or program-specific documents not managed by Registration / Admissions.
• Track and maintain faculty and student data in relation to grants and special program guidelines.
• Support Division leads with tracking key data metrics, departmental performance gaps, and student evaluation data.

Associate Dean Administrative and Budget Support

MISCELLANEOUS

Minimum Education Required

High School or equivalent

Experience Required

Preferred Experience

Physical Demand Summary

Ability to meet constant deadlines and to use analytical and problem-solving skills in a diplomatic, but assertive, manner. Must be willing to work additional hours, especially in times of peak activity.

Supervisory Position?

No

Division

Teaching & Learning Services

Department

Teaching & Learning Services

Posting Detail Information

Posting Number

B547P

Number of Vacancies

Best Consideration Date

10 / 24 / 2025

Job Open Date

10 / 10 / 2025

Job Close Date

Continuous Recruitment?

No

Job Category

Staff

Benefits Summary

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options : The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Applicant Instructions

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Quick Link for Internal Postings

https : / / howardcc.peopleadmin.com / postings / 5286

EEO Statement

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and / or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.