Talent.com
Front Desk Agent
Front Desk AgentAvion Hospitality • Lexington, KY, United States
Front Desk Agent

Front Desk Agent

Avion Hospitality • Lexington, KY, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience
  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
  • Ability to participate in the creation of an enjoyable work environment
Requirements

Job Duties & Functions
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
  • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
[job_alerts.create_a_job]

Front Desk Agent • Lexington, KY, United States

[internal_linking.similar_jobs]

Guest Attendant

Hotel Management and ConsultingLexington, KY, United States
[job_card.full_time]

Exciting Opportunity: Guest Attendant at WoodSpring Suites in Lexington, KY!.Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant.In this highly vi...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk Agent

Marriott Hotels & ResortsLexington, KY, United States
[job_card.full_time]

Additional Information: This hotel is owned and operated by an independent franchisee, Avion Hospitality.The franchisee is a separate company and a separate employer from Marriott International, In...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Great Clips Hair Stylist

Great ClipsGeorgetown, KY, US
[job_card.full_time] +1

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Sho...[internal_linking.show_more]

 • [job_card.promoted]

Become a Surrogate – Give the Miracle of Life & Earn Up to $115,000 from Home!

Giving Tree SurrogacyStanford, KY, US
[job_card.full_time] +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi...[internal_linking.show_more]

 • [job_card.promoted]

Front of House Team Member

Chick-fil-AGeorgetown, KY, United States
[job_card.full_time] +1

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity.In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far ...[internal_linking.show_more]

 • [job_card.promoted]

Cook - Resort

Marriott Lexington Griffin Gate Golf Resort & SpaLexington, Kentucky, United States, 40511
[job_card.full_time]
[filters_job_card.quick_apply]

Información disponible en español.A Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurant/Dining Outlet, Cafe, Room Service, Employee Cafeteria, and Ba...[internal_linking.show_more]

 • [job_card.promoted]

Surrogates Start at $55K–$75K+ — Includes $1,200 Bonus + $11K Pre-Pregnancy Payout

Physician's SurrogacyStanford, KY, US
[job_card.full_time] +2

Surrogates Start at $55K$75K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Become a Surrogate and earn up to.All expenses p...[internal_linking.show_more]

 • [job_card.promoted]

Marine Interdiction Agent

U.S. Customs and Border ProtectionMidway, KY, US
[job_card.full_time]

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport...[internal_linking.show_more]

 • [job_card.promoted]

Earn Cash From Taking Surveys Online

Earn HausDanville, KY, US
[job_card.full_time] +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]

 • [job_card.promoted]

Account Executive

Slice Merchant ServicesGeorgetown, KY, US
[job_card.full_time]

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]

 • [job_card.promoted]

Director of Rooms

Hospitality VenturesLexington, KY, United States
[job_card.full_time]

As the Director of Rooms, you will oversee all front office, housekeeping, and guest services operations to ensure exceptional guest experiences.You'll lead and develop department teams, manage bud...[internal_linking.show_more]

 • [job_card.promoted]

Member Relations Coordinator

AAA Club AllianceLexington, KY, United States
[job_card.full_time]

AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY.Tuesday, Wednesday, & Thursday onsite in our Lexington, KY office and Mon...[internal_linking.show_more]

 • [job_card.promoted]

Real Estate Sales Agent

Weichert, RealtorsLancaster, Kentucky, US
[job_card.full_time]

Job Description Are you a competitive, results-driven sales professional looking to build a high-earning career in real estate? Our local Weichert® franchised company is seeking motivated Real Esta...[internal_linking.show_more]

 • [job_card.promoted]

Freight Broker Agent - Experience Required

Logistic Dynamics Inc.Lexington, KY, US
[job_card.full_time]

Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based...[internal_linking.show_more]

 • [job_card.promoted]

Real Estate Agent - Lexington, KY

RedfinLexington, KY, United States
[job_card.full_time]

Join the ranks of Redfin's top-producing real estate agents and get the best of both worlds: highly competitive commissions coupled with Redfin.Maximize your earnings by plugging into the Redfin pl...[internal_linking.show_more]

 • [job_card.promoted]

Room Attendant

New Castle Hotels LLCLexington, KY, United States
[job_card.full_time]

Room Attendant Are you satisfied by the sight of a room looking spotless and perfectly in order, knowing your efforts made it happen? If so, you'll thrive in our housekeeping team.Guests rely on a ...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk Representative - Pediatrics

Lifepoint Health Support CenterGeorgetown, KY, United States
[job_card.full_time]

Front Desk / Unit Clerk Position Code: 06186 Department: Centerpoint Pediatrics - Georgetown Reports To: Manager FLSA Status: Non-Exempt Position Summary The Front Office Clerk serves as the first ...[internal_linking.show_more]

 • [job_card.promoted]

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCDanville, Kentucky, United States
[filters.remote]
[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]