Help Desk EngineerProvision People • New York, NY, United States

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Help Desk Engineer

Provision People • New York, NY, United States

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Summary :

Our award-winning client is seeking a Help Desk Engineer to join their team. We're looking for a Technical Support Specialist to join our growing Help Desk team. You'll be the first line of defense for our users, resolving issues, and ensuring smooth operations.

Responsibilities :

Provide Level 1 support to end-users, resolving issues remotely or onsite.
Maintain and contribute to our knowledge base, ensuring solutions are readily available.
Monitor system alerts and proactively address potential issues.
Diagnose and fix issues with PCs, servers, applications, and hardware.
Assist with projects involving server, workstation, and network upgrades.
Collaborate with Level 1 & 2 technicians to escalate and resolve complex issues.

Required Qualifications :

2-5 years of Help Desk experience with a passion for problem-solving.

Experience with ticketing systems (ConnectWise a plus), Windows Server & OS, MacOS, VMware, and Microsoft Office applications.

Understanding of basic networking concepts and desktop management tools.

Excellent written and oral communication skills to clearly explain technical concepts.

Strong interpersonal skills to build rapport with users at all levels.

Ability to manage workflow, multitask effectively, and prioritize tasks.

Interest in keeping up-to-date with emerging technologies.

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