Patient Care Coordinator

Patient Care Coordinator

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and / or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Patient Care Coordinator to be the liaison between our physicians and patients. The Patient Care Coordinator will welcome patients and provide them the best customer service throughout their visits. In this role, the Patient Care Coordinator will educate our patients on their specific plans and respond to all inquiries with compassion.

Responsibilities :

• Provide outstanding customer service to every patient
• Coordinate patient visits to ensure proper progress of treatment plans
• Educate our patients on treatment plans, practice policies, financial responsibility, etc.
• Schedule the treatment plan of the physicians with the patient
• Track referrals and treatment plans with patient
• Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
• Assist patients with completion of paperwork when necessary
• Respond to patient inquires in a compassionate and timely manner
• Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Ensure the compliance of treatment plans created by the physicians
• Responsible for maintaining confidentiality of personal information (HIPAA compliant)
• Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
• Provide advocacy, information, and referral services to patients
• Act as a back-up to other team members as needed
• Other duties as assigned

Knowledge and Experience :

Skills and Abilities :

Physical Requirements :

Schedule : Full-Time

Pay : $20 / hour

Full-Time / Part-Time : Full-Time

Exempt / Non-Exempt : Non-Exempt

Position Requirements :

Benefits : Medical, Dental, Vision, Disability Insurance, 401k, Paid Time Off, Holidays

EOE Statement : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.