IT/Network Analyst III

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

Qualifications

Required Education:

• Minimum: Bachelor's Degree in Computer Science or related field.
• Behavioral Criteria: Human Resources may substitute Behavioral Criteria: directly related professional experience for required education on a 1:1 basis.

Required Experience:

Minimum: Four (4) years’ experience working within a Windows Server and an Active Directory environment, or a Cisco Systems networking infrastructure. Person must also have a minimum of one year experience working within at least two of the following disciplines; Windows Server Management, Server Virtualization, Citrix, Microsoft Exchange, System Center Configuration Manager, Storage Area Networks (SAN), Network Addressable Storage (NAS), and/or Local Area Networks and Wide Area Networks.

Required Certification/License/Registry:

Industry Certifications attained from one or more primary technology vendors; e.g. Cisco, Microsoft, Vmware, Citrix, EMC, IBM. One certification may be a credential from one or more industry credentialing vendors e.g. CompTia, etc.

Preferred Skills & Tools

• Technical Proficiency
• Strong experience with MECM, PowerShell, Intune, WSUS
• Networking & Systems Knowledge
• Strong understanding of Windows as an Operating System
• Soft Skills
• Ability to collaborate in a fast-paced environment
• Ability to troubleshoot complex issues
• Ability to converse with end users with patience and respect
• Ability to document processes, after-action reports
• Ability to train others

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY! We look forward to speaking with you.

Responsibilities

This position works as a member of the Technical Operations team to install, support and maintain server, storage and networking systems. Responsible for ensuring the server, network and storage environment is up to date with the most recent system patches and security updates. They ensure that all systems are monitored and plan for and respond to service outages and other problems. To be successful in this position one must be highly articulate with excellent verbal and written communication skills. This position requires working knowledge and experience in at least two the following areas: Windows Server Management, Active Directory, Server Virtualization, Exchange Administration, Storage Networks, Citrix, various UNIX OS (Linux , AIX) and Local Network Connectivity and Wide Area Connectivity. This position will be required to serve in an on-call rotation.

• Behavioral Criteria: May supervise the monitoring of communications performance using visual, diagnostic equipment/tools, status indicator checking methods, etc., to locate problems.

Key Responsibilities

• Software Deployment & Updates
• Package, test, and deploy applications and updates across enterprise environments
• Automate software installations and patching using MECM, Intune or 3rd party tools (ManageEngine)
• Set up and manage Software Center portal
• Operating System Deployment (OSD)
• Create and maintain task sequences for Windows OS
• Manage driver packages and OS images
• Push OS updates to onprem and remote environment
• System Monitoring & Reporting
• Monitor client health and system performance
• Generate compliance and deployment reports using reporting tools
• Report end of life / end of support applications
• Troubleshooting & Support
• Resolve issues related to agents, clients
• Work with team members to identify unresponsive workstations and force updates
• Provide Tier 2/3 support for endpoint management issues
• Infrastructure Management
• Maintain and upgrade MEMC/SCCM infrastructure
• Integrate with Active Directory, DNS, and other core services
• Help delineate endpoint management services between MECM to Intune
• Help transition scoped services to Intune

Reports:

Director/IT Infrastructure Services

Supervises:

Leads the technical work activities of the Network Analyst I and II