Process Improvement Manager

Lending & Cash Management Process Improvement Manager

Do you have Process Improvement experience and are looking for your next career opportunity?

As a Lending & Cash Management Process Improvement Manager in Business Banking Lending you will perform independent business reviews focusing on enhancing Customer experience by streamlining end to end process across various Operations areas and product leveraging modern technology and data platform, the review will also focus on process efficiencies and increased capacity. You will use appropriate industry tools and techniques to perform reviews, as well as playing a key role in improving employee and customer experience.

Job Responsibilities :

• Perform end-to-end productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)
• Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
• Engage senior stakeholders to constantly support productivity agenda to all teams in Operations & product; Act as productivity and efficiency champion for the process
• Co-ordinate project activities across different Product and Operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal
• Monitor status of all projects of the team, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations
• Rollout the recommendations if necessary and ensure risk are mitigated
• Create synergies with the other teams and ensure goals are aligned with the overall business needs such as those of strategic programs

Required qualifications, capabilities, and skills :

Preferred qualifications, capabilities, and skills :

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer / Disability / Veterans