Claims Consultant

Claims Consultant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claims Consultant to join our growing team in Seattle, WA.

The Claims Consultant is responsible for utilizing insurance expertise to provide prompt, accurate, and courteous claims resolution and customer service to Personal & Commercial clients and teammates.

How You Will Contribute

• Document Agency Automation System Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
• Keep the customers informed of the status of their claim
• Assist the insured with organizing, documenting and presenting small and large property loss claims
• Assist insured with negotiating with total loss on autos to their carrier
• Research and conduct coverage analysis on claims
• Review Reservation of Rights letters and offers response to insured
• Review and offer rebuttals as necessary to coverage disclaimers.
• Gather supportive documentation to include with any rebuttal
• Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
• Deal promptly and with full disclosure with all carrier personnel
• Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
• Record all activities in claims files in the agency automation system as defined in the Claims Procedures
• Inform appropriate personnel of claims issues involving clients
• Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
• Create and Present Claims training of staff
• Visit Clients and Carriers as agreed with Producers and other account management staff
• Consistently meet all Brown & Brown established Quality Control Practices & Timelines
• Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
• Manage & maintain individual Washington Producer's License by attending appropriate CE classes
• Stay current on company insurance products and offerings
• Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs

Skills & Experience to Be Successful

• High school diploma or equivalent
• 5 years' experience in either Personal & Commercial Lines
• Washington State Producer License
• Valid Drivers' License
• Working knowledge of MS Office (Word, Excel, & Outlook)
• Working knowledge of carrier websites (Preferred)
• Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
• Experience with Applied Agency Management System (Preferred)

Pay Range

$75,000 - $90,000 Annual

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".