Senior Manager, Operations Enablement

Senior Manager, Operations Enablement

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and 2023.

We are looking for a mission-driven, highly motivated leader to join our Core Operations team as the Sr. Manager, Operations Enablement. This role sits at the heart of how we prepare, educate, and empower our 200+ person Operations team, which supports Alma's providers and their clients through the complexities of mental health insurance, ensuring they receive the support they need to navigate Alma's platform. Reporting directly to the Sr. Director of Operations, you will lead a team of 68 enablement professionalsincluding instructional designers, trainers, and content strategistswhile designing and executing scalable enablement strategies. These programs span onboarding, training, QA-informed education, and content management that keep our team performing at its best, all through rapid change and growth.

As a founding member of a new, centralized enablement function within Operations, you will serve as a strategic partner to Ops Leadership and work closely with leaders across Product, Marketing, and People & Culture. The ideal candidate has a strong sense of ownership, cares deeply about performance and impact, and thrives at the intersection of strategy and execution. They are an early adopter of modern toolsincluding AIto accelerate program design, synthesize complex information, and surface insights, always ensuring quality, accuracy, and alignment with organizational goals. They bring clarity to complexity and know how to translate messy, cross-functional challenges into simple, scalable solutionsall while developing and motivating a high-performing team.

This is an exciting time to join Alma : we are scaling quickly, building new capabilities, and investing deeply in how we grow and support our people so they can deliver exceptional experiences to our provider community and their clients. In the months ahead, you'll have the opportunity to shape how enablement lives within Operationsand see your programs directly influence performance outcomes at scale.

What you'll do :

• Lead and develop a team of 68 enablement professionals (instructional designers, trainers, content strategists) to drive a unified, cohesive enablement strategy that manages dependencies, streamlines priorities, and guarantees quality and continuity across all enablement touchpoints.
• Partner with Operations leaders to create a strategy and roadmap for the future of Enablement on Operations, analyzing performance trends and workforce needs to proactively address knowledge or execution gaps.
• Own the Operations enablement lifecycle end-to-end, setting goals, driving timelines, removing blockers, and aligning stakeholders to ensure high-impact deliverables are shipped on time.
• Translate product, policy, and org-level changes into effective team enablement plans that include training, documentation, communication plans, and QA improvement strategies.
• Lead cross-functional enablement initiatives in partnership with our Learning and Development team and Operations leadership ensuring Ops enablement remains fully aligned with Alma's company-wide L&D strategy.
• Motivate and influence the broader team to embrace a strong learning culture, supporting education initiatives across the Operations team as needed.

Who you are :

Benefits :

Salary Band : $130,000 - $175,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.