Member Service Officer - South

Job Description

Job Description

The Member Service Officer is a trusted guide helping members achieve their financial goals. They create meaningful connections by providing accurate, courteous, and solution-oriented service in every interaction. With a strong knowledge of our products and services, the MSO identifies and recommends the best financial solutions for each member. They also play a critical role in supporting loan and deposit operations, maintaining compliance, and ensuring members feel valued and supported every step of the way. Responsible for assisting members with a sense of urgency and priority demonstrating responsibility and ownership of all requests and pending issues.

This position is located at our South Branch (8935 Old Seward Hwy.)

Pay Range : $24.18 / hr. - $35.20 / hr.

ESSENTIAL JOB FUNCTIONS :

Serve with Purpose

• Deliver excellent member service in every interaction, both in-person and by phone.
• Demonstrate urgency and ownership when handling member requests, ensuring efficient, accurate support.
• Collaborate with branch leadership and peers to strengthen service and leadership skills.

Support Member Solutions & Transactions

Lending Excellence

Branch Operations & Support

ADDITIONAL REQUIREMENTS :

QUALIFICATIONS :

Please note : Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the agreed upon start date at their own expense.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship.

Only applicants who meet the minimum requirements for this position will be considered for an interview. This position is open until filled.

Thank you for your interest in the opportunity with Credit Union 1!

Background Screening Statement : Candidates selected for a position at Credit Union 1 will be subject to a criminal background check prior to their employment. An offer of employment may be rejected or terminated based on receipt of an unacceptable background screening.

EEO Statement : Credit Union 1 provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, sex, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-Verify Statement : Credit Union 1 participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Credit Union 1 is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue after Credit Union 1 can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that Credit Union 1 has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov / e-verify.com