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MotorClothes/Merchandise Manager - Motown Harley-Davidson
MotorClothes/Merchandise Manager - Motown Harley-DavidsonMotown Harley-Davidson • Taylor, MI, US
MotorClothes / Merchandise Manager - Motown Harley-Davidson

MotorClothes / Merchandise Manager - Motown Harley-Davidson

Motown Harley-Davidson • Taylor, MI, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Job Title : MotorClothes / Merchandise Manager

Department : MotorClothes / Merchandise

Supervisor : General Manager

Summary Description

Manages employees and operations of the MotorClothes / Merchandise Department. Coordinates sales promotions and advertising.

Key Result Areas

  • MotorClothes / Merchandise Department Operations
  • Management
  • Customer Service
  • Promotions
  • Premium Customer Experience and customer retention
  • Productivity of department staff
  • Sales and margins

Duties and Responsibilities

1) MotorClothes / Merchandise Department Operations

  • Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes / Merchandise department.
  • Ensure MotorClothes / Merchandise personnel are well trained and available when needed.
  • Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes / Merchandise.
  • Coordinate orders with P&A manager.
  • Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.
  • Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
  • Attend dealer show semi-annually.
  • Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
  • Design displays for merchandise, which are appealing to customers. Make effective use of : Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
  • Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
  • Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
  • Assist staff when needed.
  • Become familiar and efficient with all phases of the computer systems required for MotorClothes / Merchandise management, including generating and reviewing inventory reports.
  • Supervise and maintain an accurate up-to-date inventory management & control system.
  • Complete markdowns as recommended by David Goldfarb, the MotorClothes / Merchandise Director and Harley-Davidson.
  • Keep 12-month non-moving inventory at industry benchmarks.

    • 2) Management

  • Employ sound management practices to ensure MotorClothes / Merchandise department contributes acceptable levels of gross & net profit.
  • Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes / Merchandise staff.
  • Maximize return on investment of MotorClothes / Merchandise inventory.
  • Grow the volume of MotorClothes / Merchandise sales.
  • Maintain budgeted revenue and expense objectives.
  • Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes / Merchandise Director and the Marketing Director.
  • Communicate regularly with the Harley-Davidson Motor Company regarding : Policies, Product Availability, Product Style Options, New / Future Product line Studies
  • Benchmark other retailers to determine “best practice” standards.
  • Organize and stage fashion shows and other events to sell merchandise.
  • Provide reports to Dealer Principal, General Manager, or MotorClothes / Merchandise Director as requested.
  • Complete daily, weekly, monthly, semi-annually and annual tasks.
  • Develop monthly and annual objectives for the department in collaboration with Dealer
  • Principal, General Manager or MotorClothes / Merchandise Director.
  • Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

    • 3) Customer Service

  • Provide excellent customer service to all of the dealership’s customers whether internal or external.
  • Greet customers immediately, in a courteous and friendly manner.
  • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, or new merchandise to customers.
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
  • Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
  • Notify customers when special orders or back-ordered items are received.
  • Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the MotorClothes / Merchandise Manager.
  • Follow the Ticket to Ride process for customers purchasing bikes.
  • Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
  • Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes / Merchandise Director.
  • Stay up to date on all required HDU courses.
  • Selling the fun and excitement of Harley-Davidson to customers.

    • 4) Promotions

  • Work with the Marketing Director, MotorClothes / Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
  • Coordinate promotions with other departments to maximize return on promotions spending.

    • 5) Other Duties

  • As assigned.

    • Supervisory Responsibilities

  • Establish departmental work schedule, balancing the workloads of all employees.
  • Establish job assignments and sales quotas for all MotorClothes / Merchandise personnel within their skill level.
  • Ensure all policies and procedures for MotorClothes / Merchandise department are followed.
  • Manage employee performance (evaluate and council).
  • Recruit, interview, hire, and terminate MotorClothes / Merchandise employees with General Manager and Human Resource Director.
  • Maintain records of all disciplinary action.
  • Maintain records of all employee performance reviews.
  • Provide training for all MotorClothes / Merchandise employees : Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.

    • Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all MotorClothes / Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes / Merchandise
  • Director, General Manager and Dealer Principal.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Demonstrate an interest in growing the MotorClothes / Merchandise business and exceeding goals on a regular basis.
  • Demonstrate professionalism with customers, employees, and in providing customer service.
  • Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes / Merchandise.
  • Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes / Merchandise Director.
  • Work well with others.

    • Qualifications & Job Requirements

  • Strong leadership skills.
  • Strong sales and sales management skills.
  • Experience with retail sales and inventory management.
  • Previous experience in developing and coaching a high performance sales team.
  • Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

    • Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
  • Requires standing and / or walking for extended periods of time.

    • Working Conditions

  • Normally indoors, however, some outdoor work is required during open houses or other events.
  • The noise level in the work environment can be loud.
  • Occasionally exposed to exhaust fumes or other airborne particles.
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    Manager • Taylor, MI, US

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