AdminVelocity Flex • Jersey Village, TX, United States
Admin
Velocity Flex • Jersey Village, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Prepare, organize, and maintain electronic and physical client files. Track and update client case status in CRM software (e.g., Salesforce, HubSpot, Monday.com). Assist with preparing letters, agreements, and other documents for attorneys or case managers. Handle data entry with accuracy and confidentiality. Process incoming and outgoing mail Review client documents for accuracy and completeness before submission. Coordinate with case managers, legal partners, and third-party vendors as needed. Upload and categorize required documentation (ownership records, contracts, financial statements, etc.). Ensure compliance with internal policies and industry regulations. 1-3 years of administrative or customer service experience (legal or real-estate-related a plus). Strong communication skills, both written and verbal. Proficient with Microsoft 365 (Outlook, Teams, Excel, Word, OneDrive). Experience with CRM or case management software. High level of attention to detail and accuracy. Ability to handle confidential information with discretion. Strong time-management and multitasking abilities.
The Administrative Assistant plays a critical role in supporting daily operations within a timeshare exit company. This position helps ensure that client files are organized, communication is timely and professional, and internal processes run smoothly. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment focused on client relief and legal document processing.
Key Responsibilities
Client Support & Communication
- Serve as the first point of contact for client inquiries via phone, email, and chat.
- Schedule appointments for consultations, follow-ups, and document reviews.
- Provide status updates to clients and help manage expectations throughout the exit process.
- Maintain professionalism and empathy when assisting clients dealing with stressful timeshare issues.
Administrative & Office Support
Document & Case Management
Required Skills & Qualifications
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