Service Manager - Charlotte, NC

Job Description

Job Description

Description :

Methods Machine Tools was established in 1958 with three employees and a handful of refurbished machines. Since then, the company has become one of the largest privately owned machine tool importers in North America. Methods designs and implements custom machining setups, including machine tool selection, automation integration, and turnkey automation cells. The corporate campus in Sudbury, Mass., comprises a showroom / technical center, which contains automation, applications, and a full range of cutting-edge machines. Methods has more than 300 employees, seven technology centers, one high precision machining center, and has installed more than 45,000 machines throughout North America.

The following position is available at our office in Charlotte, NC :

Job Summary :

Methods Machine Tools is seeking a dynamic and multi-talented Service Manager to lead and support our team of field service technicians. This role offers an exciting opportunity for individuals with prior people management experience. The ideal candidate will possess solid knowledge of mechanical, hydraulic, pneumatic, electric, and electronic systems and excel in managing people and priorities in a fast-paced environment. Superior organization skills, ability to supervise and motivate field technicians and juggle multiple priorities in a rapidly changing environment are required. This position includes some "Field Service" when our Techs need help as well as some customer visit. Applicants should expect 10-20% overnight travel. Destinations are mostly domestic but some international trips to work with vendors on new machinery and improvements is required.

Duties / Responsibilities :

• Team Leadership :

Supervise, mentor, and motivate a team of field service technicians to deliver high-quality service.

Offer technical support and problem-solving assistance to field technicians as needed.

Oversee schedule creation and prioritization of service calls and technician assignments to meet customer needs and deadlines.

Act as a liaison between customers and technicians, addressing concerns and ensuring service excellence.

Maintain accurate records of service activities, technician schedules, and customer interactions.

Identify opportunities to enhance service processes and implement best practices.

Required Skill / Abilities :

Minimum Education and Experience :

Supervisory Responsibilities :

Travel Requirements :

Physical Requirements :

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements .

Methods Machine is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Requirements :