Genesys Cloud ArchitectVirtualVocations • Omaha, Nebraska, United States
Genesys Cloud Architect
VirtualVocations • Omaha, Nebraska, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Genesys Cloud Architecture professional for a contract position.
Key Responsibilities
Resolve incident cases and monitor capacity, performance, and availability
Manage vendor relationships and coordinate communication during major outages
Participate in operational processes including change control and incident management
Required Qualifications
GCP certification is mandatory; ITIL Foundation is preferred
Experience in migrating contact centers to Genesys Cloud CX
Hands-on experience with Genesys Architect, IVRs, and multichannel self-service
Knowledge of Genesys API integration with third-party solutions and CRMs
Flexibility to work across different time zones and after-hours as needed
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