IT Tech Support Spec. I - (ON-SITE)

Job Description

Job Description

Position Title :

IT Tech Support Specialist I

Exempt Status : Non-Exempt

Reports to :

Chief Technology Officer

Location :

Tyler Technology Center (On Site)

Full-time Benefits :

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Job Summary : Responsible for troubleshooting IT related issues from problem determination through resolution. This includes tracking and reporting utilizing Help Desk tracking software. Respond to incoming calls, determining initial priority, document, resolve or assign and track status from other IT staff.

Essential Functions :

Additional Functions :

Required Education / Experience :

Necessary Skills :

Physical Activity / Dexterity :

Physical Environment Demands :

Working Conditions / Environment :

Work Schedule / Hours :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)