Community Management Intern

divh2Community Management Intern/h2pJob Objectives/pulliLearn to provide an extraordinary customer experience in retail store setting./liliCompletes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers./liliModels and delivers a distinctive and delightful customer experience./li/ulpJob Responsibilities/Tasks/ppstrongCustomer Experience/strong/pulliEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience./liliModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)./li/ulpstrongOperations/strong/pulliLearn from store, pharmacy, district manager, competitors and customers/patients/liliEngage in a kick-off and day of service activity/liliResponsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids./liliAssists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package)./liliLearns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock./liliAssists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions./liliEngage in weekly meetings with store manager or pharmacy manager/liliResponsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame./liliAssists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager./liliAssists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs./liliHas working knowledge of store systems and store equipment./liliReceives exposure to the analysis of financial performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss./liliEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)./liliWork as a group to complete the Intern Team Challenge and present to area, district, and store leaders./liliComplies with all company policies and procedures; maintains respectful relationships with coworkers./liliComplete evaluation of internship program upon completion./liliCompletes special assignments and other tasks as assigned./li/ulpstrongTraining Personal Development/strong/pulliAttends training and completes E-learnings and special assignments requested by Manager./liliShadow district leader for the specified time/li/ulpstrongCommunications/strong/pulliReports customer complaints to management./liliAssists Store Manager in planning and attending community events./li/ulpExternal Basic Qualifications/pulliShould be a student beginning or completing senior year towards a Bachelors degree./liliMust be fluent in reading, writing, and speaking English. (Except in Puerto Rico)/liliWillingness to work flexible schedule, including evening and weekend hours./li/ulpPreferred Qualifications/pulliPrefer the knowledge of store inventory control./li/ulpWe will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $17.00 per hour - $19.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled./ppTo review benefits, please click here./p/div