Regional Operations & Food Safety Manager

Regional Operations & Food Safety Manager

Pedidosya is part of Delivery Hero, a global leader in delivery operating in more than 70 countries worldwide. PedidosYa is the leading technology company in delivery and quick commerce in Latin America. It is a simple, fast, and accessible platform that connects a network of millions of users, businesses, and delivery people to a wide variety of products and services offered by the community. The company, which operates in 15 Latin American countries, launched in 2020 PedidosYa Market, the first 100% digital marketplace that delivers food and household items within 10 minutes of placing an order. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.

The role involves directing the regional strategy and governance of 13 countries, ensuring scalability and compliance with safety and quality standards. It also includes promoting a culture of safety and quality through communication and training programs, managing regional results using data-driven approaches, overseeing supply chain excellence and safe operation design, serving as a liaison with the Legal Department for regulatory compliance, and identifying and implementing process improvements to enhance security, customer experience, and profitability.

Candidates should have at least 5 years of experience in operational leadership, quality management, or safety in retail, mass consumption, or last-mile logistics environments. Expertise in process design and continuous improvement with methodologies like Lean, Six Sigma, PDCA, or Kaizen is required. Previous experience managing multiple markets or regions, preferably in Latin America, is preferred. Advanced written and spoken English is a must.

Additionally, the role emphasizes creating value for a large business ecosystem, teamwork, moving at the speed of ideas, learning and developing, generating positive impact on people and the planet, and working in a flexible, results-driven team environment.

The company promotes diversity and inclusivity, welcoming all individuals regardless of gender identity, sexual orientation, ethnic background, religion, age, disability, and other individual characteristics. Accommodations for reasonable adjustments or accessibility needs during the interview process are encouraged. Candidates are also invited to share their pronouns from the outset.