Workforce Planning Senior AnalystVirtualVocations • Dorchester, Massachusetts, United States

Workforce Planning Senior Analyst

VirtualVocations • Dorchester, Massachusetts, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Sr. Analyst - Workforce Planning - Work From Home.

Key Responsibilities

Oversee multiple Service Center management functions and monitor efficiency and quality of operations

Conduct arrival pattern forecasting and plan staffing needs to optimize schedules across various business lines

Develop performance reports and coach staff members to meet established standards

Required Qualifications

3-5 years of relevant work experience

Bachelor's degree preferred or specialized training / relevant professional qualification

Working knowledge of execution and delivery skills

Understanding of business intelligence

Adept at collaboration and teamwork

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