Service Delivery Analyst

A company is looking for a Service Delivery Analyst (Client Service Analyst II) to support client needs and improve service delivery.

Key Responsibilities

Educate clients about industry systems and products while addressing inquiries and resolving issues

Collaborate with cross-functional teams to advocate for clients and manage service improvement initiatives

Analyze client changes, evaluate trends, and maintain accurate communication to foster strong client relationships

Required Qualifications

Bachelor's Degree or a minimum of 2 years related experience

Experience in consulting with clients to meet business needs

Knowledge of IT service management tools, hardware, software, and systems

Strong analytical skills to identify root causes and develop solutions

ITIL Foundation certification or equivalent is preferred