Talent.com
HelpLine Tier 1 Support
HelpLine Tier 1 SupportUnited Software Group • Elk Grove, CA, United States
[error_messages.no_longer_accepting]
HelpLine Tier 1 Support

HelpLine Tier 1 Support

United Software Group • Elk Grove, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Hi,

Hope you are doing well.

Job Role : HelpLine Tier 1 Support

Location : Elk Grove, CA (Onsite)

Fulltime opportunity

Salary : $65K / Year+ Benefits

Key Skills - Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified

Role Summary

  • Helpline Tier 1 Support team will be the first point of contact for customers seeking assistance with products, services and technical issues. You will be responsible for accurate resolution of customer issues and inquires through effective communication and problem solving skills.

Summarized view of skill :

  • Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers / consumers directly.
  • Mac Troubleshooting skills
  • ServiceNow experience ( this is the platform these folks will work on)
  • Comfortable in strong tech writing skills ( Used for ticket resolution update )

    • Key Qualifications :

  • Minimum 2 years professional technical troubleshooting expertise or proven technical ability
  • Experience supporting customers via phone, e-mail, chat, and / or in person
  • Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcome
  • Effective time management, including ability to multitask, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • iOS, Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Makes space to listen, learn, and amplify diverse perspectives and experience
  • Actively seeks out opportunities to champion and celebrate inclusion and diversity

    • Description :

  • As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
  • As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
  • As our customers' first point of contact, you'll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
  • We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
  • We'll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
  • We're committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

    • Additional Requirements

  • Available to attend required training on a fixed schedule that may include weekends.
  • Flexible to work between the hours of 7 : 00 a.m. CST and 10 : 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
  • Successful completion of a pre-employment assessment and background check
  • Successful completion of initial training
  • Meet all expectations of the role within the first 120 days of employment.
  • Able to meet minimum typing speed of 40 WPM while talking with customers

    • Skills :

  • Written Communication 2-5 years Is Required
  • Mac OS X 2-5 years Is Required
  • Time Management 2-5 years Is Required
  • Communication Skill 2-5 years Is Required
  • Problem Solving 2-5 years Is Required
  • iOS2 5 years Is Required

    • Qualification and Skills :

  • Apple Certified Support Professional
  • Cisco CCNA certification
  • CompTIA A+ certification
  • Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change

    • Thanks & Regards,

    Ranjith Kumar Vemula

    Account Manager

    Phone : 614-588-8525 / 614-495-9222 Ext : 261 | Fax : 866-764-1148

    Email ID : Ranjith.vemula@usgrpinc.com

    [job_alerts.create_a_job]

    Tier Support • Elk Grove, CA, United States

    [internal_linking.related_jobs]
    Service Tech 1

    Service Tech 1

    Rite-Hite Company • Roseville, CA, United States
    [job_card.full_time]
    In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    ObGyn

    ObGyn

    LocumTenens.com • Lodi, California, US
    [job_card.full_time]
    ObGyn physician employment in California : .Job Reference Id : ORD-205495-MD-CA.Dates Needed : 01 / 01 / 2026 - 06 / 30 / 2026. 7 shifts / month.Board Certification Required : Negotiable.A facility is seekin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Elk Grove, California
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Dental Assistant - No Experience Needed (Training Available)

    Dental Assistant - No Experience Needed (Training Available)

    Indigo Dental Staffing • Stockton, CA, US
    [job_card.full_time] +1
    Ready to start a rewarding career in healthcare?.At Indigo Dental Staffing, we connect you with top dental practices across California. Picture yourself in a clean, professional environment, wearing...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Support Technician

    Support Technician

    Sunrise Systems • Sacramento, California, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Duration : 6 Months of contract based.Location : Sacramento, CA 95833.Seeking an onsite professional to manage incoming wireless devices, update records, support legal hold processes, and recycle old...[show_more]
    [last_updated.last_updated_30]
    Direct Support Professional-Krans

    Direct Support Professional-Krans

    Redwood Family Care Network • Citrus Heights, CA, United States
    [job_card.full_time] +1
    Direct Support Professional (DSP) – NOC / PM Shift.Full-Time • Orangevale / Carmichael / Antelope Area.Are you passionate about helping others live fuller, happier lives?. We are looking for caring, relia...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce • 95830 Vineyard, CA, US
    [job_card.full_time]
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist (OT) - $2,002 to $2,102 per week in Stockton, CA

    Travel Occupational Therapist (OT) - $2,002 to $2,102 per week in Stockton, CA

    AlliedTravelCareers • Stockton, CA, US
    [job_card.full_time] +1
    AlliedTravelCareers is working with Converdia Health Staffing to find a qualified Occupational Therapist (OT) in Stockton, California, 95210!. ConVerdia Health Staffing- Staffing temporary and perma...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Telecommunications Sales Support Representative

    Telecommunications Sales Support Representative

    Vincere Marketing Inc • Sacramento, CA, US
    [job_card.full_time]
    Drive Operational Excellence : Become a Telecommunications Sales Support Representative at Vincere Marketing Inc.Telecommunications Sales Support Representative in Carmichael to support AT&T operati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDash • Laguna, US
    [job_card.full_time]
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Growth Opportunity – Client Support Representative

    Growth Opportunity – Client Support Representative

    Alvearium Marketing • Roseville, California, United States
    [job_card.full_time]
    Alvearium Marketing, a dynamic direct marketing firm that champions Verizon TruConnect's reach, blending data analysis with creative innovation to elevate brand presence and foster lasting customer...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US Navy • Sacramento, California, United States
    [job_card.part_time]
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Therapy - OT

    Therapy - OT

    POWERBACK - Stockton Nursing Cen -R05A14 • Stockton, CA, United States
    [job_card.full_time]
    POWERBACK - Stockton Nursing Cen -R05A14.GetMed Staffing is searching for a strong Occupational Therapist to assist our traveler-friendly client. A minimum of 1-2 years of experience is required.Tra...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ObGyn

    ObGyn

    Global Medical Staffing • Lodi, California, US
    [job_card.full_time]
    ObGyn physician employment in California : Global Medical Staffing - Ready to start an exhilarating experience in healthcare? Pick up the phone and call Global Medical Staffing today.Paid AAA-rated...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work From Home Stock & Options Trader

    Work From Home Stock & Options Trader

    Maverick Currencies • Stockton, CA
    [filters.remote]
    [job_card.full_time] +1
    Maverick Trading, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online crypto / foreign exchange trading division,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2684 / Week

    Travel CT Tech - $2684 / Week

    Medpro Healthcare Staffing • Lodi, CA, US
    [job_card.full_time]
    Medpro Healthcare Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Lodi, CA.Shift : 4x8 hr PMs Start Date : 01 / 18 / 2026 Duration : 13 weeks Pay : $2684 / Week.Joint Commis...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    ObGyn

    ObGyn

    CompHealth • Stockton, California, US
    [job_card.full_time]
    ObGyn physician employment in California : Stockton, CA, offers physicians a unique blend of professional opportunity and quality of life. As a growing city with a diverse patient population, there ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    OB / GYN Needed for Locum Tenens Coverage at Facility in Lodi, California

    OB / GYN Needed for Locum Tenens Coverage at Facility in Lodi, California

    LocumTenens • Lodi, California, United States
    [job_card.full_time]
    This Job at a Glance Job Reference Id : ORD-205495-MD-CA Title : MD Dates Needed : 01 / 01 / 2026 - 06 / 30 / 2026; 7 shifts / month Shift Type : In-House Call Assignment Type : Full Scope Call Required : Yes Boar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]