Customer Service Manager

As the Customer Service Manager, you will be responsible for providing customer service support, scheduling, processing requests, and assistance with Government conferences.

ESSENTIAL JOB FUNCTIONS

• Provide opening procedures to include posting conference schedules at government facilities
• Phone service begins immediately following opening procedures
• Provide customer service support by staffing a customer service desk to generate Products & Services requests and respond to customer requests to including tracking requests
• Integrate service order requests and provide assistance to conference attendees
• Provide notary service
• Provide oversight of the key management and control
• The Customer Service Manager, or their approved designees, must be present during the business hours of 0600-1800. After normal business hours or during weekends, Customer Service Manager or their approved designees shall be physically present within two (2) hours of notification of an incident requiring emergency response, if and when an emergency situation occurs and shall be available for contact by telephone 24 hours per day, 7 days per week (24/7), including holidays.

EDUCATION & EXPERIENCE:

• Bachelor's degree in Business Administration, Communications, Public Relations, or related field
• 4 years' experience in Management role overseeing customer service operations

SECURITY CLEARANCE: Top Secret SCI Polygraph

Intrepid Acquisition Holdings, LLC

www.intrepidgs.com

Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Acquisition Holdings, LLC. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.