Customer Service Representative

Job Description

Customer Service Representative (CSR)
Eastview Veterinary Clinic - Clarksville, TN

Full-Time

Eastview Veterinary Clinic is seeking a Customer Service Representative (CSR) who thrives in a fast-paced, client-focused medical environment. As the first and last point of contact for our clients, the CSR plays a vital role in creating an efficient, welcoming, and compassionate experience for every pet and their owner.

Key Responsibilities

• Provide excellent and expeditious client service both in person and over the phone
• Greet clients, answer questions, and offer support in a friendly and professional manner
• Process incoming and outgoing patients, handle billing and payments, and manage invoices and estimates
• Answer and triage phone calls, including emergency cases and routine inquiries
• Manage scheduling, voicemails, emails, and other communication platforms (e.g., AllyDVM, Express ER)
• Maintain accurate client and patient records within the practice management software
• Handle incoming and outgoing mail and organize clinic communications
• Monitor and maintain cleanliness of the client waiting area and lobby
• Educate clients on basic animal care, vaccines, wellness plans, and preventative medications
• Escalate complex issues to senior staff or management when necessary
• Support the veterinary team with basic patient handling and care as needed

What We're Looking For

• Minimum of 2-3 years of experience in a veterinary, medical, or healthcare-related customer service role (required)
• Strong verbal and written communication skills
• Proficient with Excel, digital records, and client communication software
• Detail-oriented, dependable, and capable of multitasking under pressure
• Knowledgeable in basic animal care and veterinary procedures
• Passion for educating clients and delivering high-quality care experiences
• Team player with a professional, compassionate demeanor

Preferred Qualifications

• Prior experience in a walk-in or fast-paced medical/veterinary clinic
• Confident discussing preventative care, treatment recommendations, and common veterinary concerns
• Interest in growing within the veterinary field and supporting clinic goals

Benefits and EEO Statement

NVA/Ethos offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.

NVA/Ethos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.

To Apply:
Please send your request for an application, along with your resume to info@eastviewvetclinic.com or stop by Eastview Veterinary Clinic in person-we'd love to meet you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.