Senior Sales Executive

Description

JOB SUMMARY

Acts as the on-property sales liaison to drive business transient revenue within specific transient segments (i.e. consortia wholesale special corporate AAA travel agencies entertainment diplomatic social leisure etc.). Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships. Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments. Develops implements and executes transient initiatives to increase productivity and engagement. Partners with above property sales leaders (i.e. area sales account sales and GSO) to identify and pull through business from deployed customer accounts. Identifies and secures transient business including orchestrating the transaction (i.e. work with revenue front office concierge teams etc.) as appropriate. Conducts walk-through with customer to detail requirements to meet customer expectations or site inspections with agents and travel advisors. Verifies business is worked in conjunction with the operations and events teams to verify quality service delivery. Upsells each business opportunity to maximize transient revenue. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required :

High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.

OR

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.

Preferred :

4-year college degree

Previous experience in proactive lead generation in hospitality and sales discipline

Experience selling leisure transient or special corporate business

CORE WORK ACTIVITIES

Managing Sales Activities

Achieves transient revenue goals by responding to incoming group / catering opportunities for the property that are within the pre-defined budgeted transient mix.

Understands the overall market (e.g. competitors strengths weaknesses programming economic trends supply and demand etc.) and knows how to sell against them.

Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments by leveraging various tools and systems such as Hoteligence EMPOWER GXP property management system MRDW etc.

Secures the best opportunities for the property based on market conditions and property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Achieves transient revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Partners with Area Sales Account Sales and GSO to identify transient business and achieve revenue goals.

Develops transient sales revenue operation budgets and provides forecasting reports.

Works with the management team to create and implement a transient sales / marketing plan addressing revenue customers and market.

Assists with selling implementation and follow-through of transient sales promotions.

Attends post check-out feedback sessions to understand transient needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.

Provides accurate complete and effective turnover to Event Management as applicable by segment.

Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.

Conducts walk-throughs and site inspections as required.

Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Participates in and practices daily service basics of the brand.

Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and / or other appropriate stakeholders.

Verifies successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.

Provides strategic segment insight to Sales Executives focused on transient Hotel Sales Objectives and are soliciting new BT business from small business accounts sourcing new accounts identifying new targets and re-soliciting past business leads to maximize hotel transient share. Completes other reasonable duties as requested by leadership.

Building Successful Relationships

Builds and strengthens relationships with existing and new customers to enable future business through sales calls entertainment FAM trips trade shows etc.

Develops relationships within the community to strengthen and expand customer base transient sales opportunities.

Works collaboratively with off-property sales channels (e.g. Area Sales Global Sales Organization Account Sales) to verify the property needs are being achieved and the sales efforts are complementary not duplicative.

Maintains proper and timely communication with the account customer(s) to verify overall satisfaction and quick resolutions. Partners with Event Management and / or Operations in providing a customer experience that exceeds the customers expectations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program / event.

Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.

Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program / event.

Utilizes interpersonal and communication skills to lead influence and encourage others; advocate sound business decision-making; demonstrate honesty / integrity; lead by example.

Collaborates effectively with peers managers and customers in a global and culturally diverse environment.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Senior IC

Key Skills

Business Development,Sales Experience,Direct Sales,Oracle Transportation Management,B2B Sales,SAAS,Oracle EBS,Pricing,PaaS,Sales Pipeline,Customer relationship management,Enterprise Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1