Commercial Lines Risk Control Operations Lead (Hybrid)

Commercial Lines Risk Control Operations Lead (Hybrid)

Date : Nov 23, 2025

Location : Webster, MA, US

Company : MAPFRE

Summary

This role combines strategic vision to shape inspection programs, strengthen vendor partnerships and deliver innovative risk control solutions. You will develop and execute strategies to minimize losses, enhance underwriting decisions and support profitable growth.

What You’ll Do

Set strategic direction for risk control initiatives that align with company growth objectives.

Manage vendor relationships to ensure quality, timeliness, and top-notch customer service,

Analysis of inspection data to identify areas risk and areas of profitability.

Collaborate with underwriting team to modify inspection guidelines based on relevant data

Coordinate training with Underwriting team on vendor platforms, new workflows, and emerging issues.

Stay at the forefront of industry trends, emerging technologies and innovative products

Assist agents and policyholders by addressing vendor performance concerns and providing guidance on inspection recommendations or potential hazards

Conducts onsite inspections as needed.

Provide technical support to CL underwriting

Work with the Communications team to bring relevant safety information and education to customers via social media and MAPFRE internet sites

What You Bring

Bachelor’s degree ( or equivalent experience ).

3 or more years in property risk control or related field.

Ability to collaborate across multiple business areas

Strong knowledge of risk control, inspection, and vendor management

Knowledge of NFPA Life Safety code or recognized certifications like ASP, CSP, ARM, CFPS are a plus.

Why MAPFRE?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture : Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits : Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth : Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility : Contribute to meaningful initiatives through Fundación MAPFRE, supporting communities and sustainability worldwide.

#MAPFRE123

Pay Philosophy : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and / or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $77,700 - $96,100

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com .

We are proud to be an equal opportunity employer.

Nearest Major Market : Worcester

Job Segment : Operations Manager, Risk Management, Underwriter, Call Center, Inspector, Operations, Finance, Insurance, Customer Service, Quality

Apply now »