Support Associate

Job Description

Job Description

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear : the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

As a Support Associate , you will play a crucial role in maintaining data accuracy and supporting our verification products, ensuring smooth and reliable customer outcomes. You will be an essential part of the fraud prevention process, working behind the scenes to ensure accuracy in critical workflows. In addition to maintaining the integrity of our product database, you will help facilitate manual processes related to ordering and verifying payoffs and other critical operational workflows.

Responsibilities

• Meticulously examine data from various sources to ensure accuracy and completeness.
• Identify and correct data errors and inconsistencies
• Research and verify missing information to ensure data completeness
• Conduct outreach to confirm business information as part of our verification processes (approx. 35 calls / day).
• Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
• Ensure timely and accurate completion of verification tasks that support customer workflows.
• Document verification steps and escalate issues when appropriate.
• Help to create guides and other training materials for customers on our products
• Assist with ordering and receiving documentation from lenders and other sources
• Maintain confidentiality and security of sensitive information

What you will need

Benefits

Change doesn't happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.